Customer Success Engineer - Americas

JetBrains is hiring a Customer Success Engineer to serve as a technical point of contact for enterprise customers and help them achieve business outcomes with JetBrains products. The role manages customer technical relationships, supports product adoption, advocates for customer needs internally, and partners with Sales to grow accounts.

Responsibilities:

• Work closely with JetBrains Account Executives
• Help customers adopt JetBrains products and services to achieve desired business outcomes. This responsibility may include whiteboarding and assisting with the development of architecture or providing support for overcoming technical and cultural barriers to adoption
• Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies
• Be the customers’ advocate within JetBrains, representing them to the Support and Product Engineering teams, as well as other groups
• Recommend product enhancements based on your customer experiences and the feedback you receive
• Help product teams present and evaluate new product ideas to the customers in your portfolio
• Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology both within JetBrains and in the field at large
• Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs

Requirements:

• Proven experience in technical consulting, technical customer success, or other customer-facing technical roles
• Excellent verbal and written communication skills
• Hands-on knowledge of AI/LLMs in the field of software development
• A passion for continually improving the customer experience
• Exceptional presentation skills for demonstrating JetBrains products to customers
• The ability to quickly identify and address technical and business challenges related to software development tooling
• The ability to convey technical concepts to customers of all technical backgrounds
• Comfort in a fast-paced and dynamic working environment
• Experience working in or with large software development teams
• A collaborative and team-focused mentality, with a willingness to take initiative
• Self-direction and resourcefulness
• Experience in software development, QA, IT, DevOps, ML, or any related IT field – the wider the variety of fields, the better