Customer Service Representative - Seasonal

Unifin Inc is hiring a seasonal Banking Customer Service Representative to support customers in a financial and banking services environment. The role handles customer inquiries and complaints, resolves service issues, and provides timely assistance across communication channels.

Responsibilities:

• Responsible for handling inbound calls from customer’s inquiries and complaints in a Financial / Bank Services environment
• Maintain a positive, empathetic, compassionate, and professional attitude toward customers at all times. Resolve service problems like customer complaints, cause of the problem, etc
• Ensure that customer queries are answered to their satisfaction and in a timely manner
• Address customer’s concerns related to the services and provide the best solutions for their needs via a variety of communication channels that could include email, chat, or social channels
• Escalate any customer complaints to the Operations Supervisor when needed and ensure solutions have been sorted out efficiently
• Accurate and complete information using our communication methods is needed for this role

Requirements:

• Have at least 1 year of BPO experience
• An innate drive to provide excellent customer service
• Finished high school education
• Strong interpersonal and comprehension skills
• Capable of handling escalated situations, remittances, and disputes
• Excellent communication and demonstrable probing and problem-solving skills
• Can fluently speak both English and Spanish