AI Solutions Engineer

The University of Wisconsin–Madison is seeking an AI Solutions Engineer to design, operate, and improve secure cloud and hybrid platforms supporting AI-enabled services. The role advances infrastructure, automation, security, and operational governance for administrative AI initiatives, while partnering with technical teams and stakeholders to deliver reliable solutions.

Responsibilities:

• Lead the design, deployment, operation, and continuous improvement of hybrid AI platforms supporting and integrating AI-enabled services
• Architect, design and maintain secure traditional and AI infrastructure, automation, CI/CD pipelines for automation and deployment processes that enable reliable and scalable service delivery
• Implement and support observability, monitoring, troubleshooting, logging, performance optimization, and operational practices that ensure platform reliability, security, and availability
• Establish and maintain platform standards, governance controls, and operational best practices for hosted applications and services
• Collaborate with developers, architects, security and network teams, and business stakeholders to support onboarding, deployment, and operation of AI applications on the Cloud AI platform
• Evaluate and recommend technologies that improve platform capabilities, operational efficiency, security, and developer experience
• Plans, coordinates, and executes the development, testing, implementation, integration, and installation of moderately complex system resources, upgrades, and security components in alignment with industry best practices
• Designs small components and runs, maintains, and operates technical systems and infrastructure
• Plans and directs staff implementation of small to medium technical projects as needed
• Assist in the adoption of agentic AI solutions
• Integrates, identifies, troubleshoots, monitors, and resolves complex and varied supported services, systems, network, and application problems according to established processes and procedures
• Serves as an expert point of contact for external stakeholders and IT partners regarding system integrations, identifies needs, provides solution options, and communicates issue updates and resolutions
• Participates in the evaluation of vendor software releases, upgrade planning, and impact. Documents and communicates system enhancements or changes
• Assists in the design of system and infrastructure specifications, implementation, and/or integration, trend analysis, and capacity planning