Senior Robotic Solutions Engineer - Field Service

Johnson & Johnson MedTech is hiring a Senior Robotic Solutions Engineer to support field service for its engineering robotic systems. The role leads technical and non-technical service activities, maintains system availability, troubleshoots and repairs equipment, and coordinates with cross-functional teams to improve uptime and service processes.

Responsibilities:

• Contributes to the Technical Field Service team as a seasoned individual contributor, who works independently with minimal supervision
• Helps establish and implement projects, programs, and processes in support of the organization's overall customer management strategy
• Applies advanced knowledge of the field service field to establish best of class policies, procedures, and plans for the area
• Helps establish and implement cost-effective, results-based, and professionally managed programs and innovative initiatives for the organization to advance efficient customer service initiatives
• Designs core plans for projects, programs or processes across the Technical Field Service area
• Integrates methods based on analyses of trends and the competitive landscape to continually improve the organization's customer management strategy
• Recommends appropriate hardware and peripheral equipment that meets customer requirements
• Demonstrates setup and adjustment of complex equipment for potential users or operators
• Coaches more junior colleagues in techniques, processes and responsibilities
• Responsible for communicating business related issues or opportunities to next management level
• System set-up, movement, maintenance, repair, and de-installation
• Data log analysis and management in order to perform troubleshooting and resolution of issues
• Work independently leading our RSE Service Team in technical and non-technical activities and duties related to maintaining our fleet of engineering robotic systems fully functional to maintain system availability
• Execute specific tasks including documentation and metrics for the team
• Work to ensure safe, robust, and reliable service solutions by applying engineering methods with good documentation processes and using documentation through ECO processes
• Participate in process improvement discussions to increase team efficiency and effectiveness
• Engage in a continuous effort of learning and trainings to expand the knowledge of RSE Service on our robotics systems
• Safely work in a manufacturing environment and ability to follow all safety and hazard requirements
• Provide reports and updates to senior management on status and strategic goals
• Interface with Systems Engineering, Product Support Engineers, Quality, and other cross functional teams to gain alignment and knowledge to continuously improve our system Uptime and Mean-Time-To-Repair (MTTR)

Requirements:

• Bachelor's Degree in Computer Science, Robotics, or a related field technical field
• 4- 6 years of experience working in capital medical technology industry
• Previous experience working with software, mechanical electrical mechanisms and knowledge of various types of robotic technology
• Basic knowledge of working medical regulated environment
• Ability to work effectively and efficiently in a group/team environment
• Exceptional ability to conceptualize, develop and manage projects, process improvements, and timelines
• Experience planning and conducting activities related to developing and executing new processes
• Written and oral presentation skills, proficient in speaking and written English
• Considerable ability to develop and maintain productive relationships with co-workers, team members
• Demonstrated skill in using Microsoft Suite of applications (strong PowerPoint and Excel required)