Pharmacy Customer Service Specialist

PharMerica hires a Customer Service Pharmacy Specialist to support pharmacy operations serving long-term care and senior living communities. The role processes medication-related inquiries and requests, coordinates communications with providers and facilities, and helps resolve prescription issues efficiently and respectfully.

Responsibilities:

• Answer and submit inquiries regarding patient information and medication therapies
• Take requests for refill orders, out on pass, patient discharge orders, and special delivery requests
• Assist the pharmacist with facility and physician office communications
• Obtain patient information for our database by calling patient care representatives and physician offices
• Utilize judgement in knowing when to escalate issues to the management level
• Utilize various programs such as Outlook, Excel and Microsoft Word
• Complete assigned projects upon request in a timely manner
• Perform other tasks as assigned

Requirements:

• Washington Pharmacy Technician License
• Washington State Pharmacy Assistant registration required
• High school diploma or equivalent is required
• One year of previous experience with direct client communication - customer service
• Strong computer and data entry skills
• Must have good oral communication skills, attention to detail, and problem-solving skills
• Prior healthcare/pharmacy experience preferred