Customer Enablement Manager, West Coast

Fullpath is hiring a Customer Enablement Manager to train customers on its products and support the Customer Experience team. The role develops training materials, delivers in-person and virtual sessions, gathers stakeholder feedback, and helps improve product adoption and customer retention.

Responsibilities:

• Developing and delivering training materials, webinars, and workshops in person and virtually to empower customers and increase retention rates
• Working with the Customer Experience and Sales teams to identify opportunities for deeper customer engagement and increased product adoption
• Liaising between the product team and customers, translating product innovations into client value
• Collaborating with L&D, operations, product, and marketing departments to create the necessary materials to execute the training program
• Working closely with Onboarding and Customer Success teams to understand specific customer needs and prepare properly for the training
• Providing feedback to product and marketing teams based on customer reactions and questions, refining product messaging and optimizing customer experience touchpoints
• Traveling as needed to conduct customer training in person, including multi-day and extended trips to dealership locations
• Demonstrating and maintaining deep understanding of all products in the Fullpath suite to build and adapt consultative training strategies for each unique customer
• Developing and maintaining a library of resources, including presentations, user guides, e-learnings, video guides, FAQs, and best practices to support customers in their journey
• Engaging with dealership owners, managers, and staff with confidence, resilience, and professionalism, maintaining composure in challenging customer interactions

Requirements:

• 4+ years of relevant experience in Customer Experience, Operations, or Customer Success AND 2+ years in the automotive technology industry
• Proficiency with Salesforce, Learning Management Systems, Jira, G Suite, Slack, and ZenDesk
• Strong verbal and written communication skills with excellent presentation abilities
• Ability to manage multiple projects and priorities in a fast-paced environment with a customer-centric mindset
• Self-directed problem solver who independently identifies solutions and takes initiative without waiting for direction
• Comfort with ambiguity, change, and the ability to "figure it out" when plans shift
• Resilience and composure when engaging with difficult personalities and skeptical dealership stakeholders in both in-person and virtual settings
• Balanced work style: ability to own individual projects independently while effectively sharing findings and learnings with the team and broader organization
• Valid driver's license
• legal authorization to work in the United States without employer sponsorship
• 2+ years creating and delivering professional training content (strongly preferred)
• Prior experience with lead handling, CRM-type products, or similar customer-facing platforms (from automotive or adjacent industries)
• if lacking Fullpath product knowledge, compensating strengths such as proven subject matter expertise or exceptional track record will be prioritized