Cyber Security Operations Analyst - Remote / Telecommute

Job Title: Cyber Security Operations Analyst - Remote / Telecommute

Job Location: Toronto, ON

Job Type: Contract

Pay Range: $46.00hr - $51.00hr

Job Overview:

Our client is seeking a Cyber Security Operations Analyst to support ongoing operations of the Vulnerability Disclosure Program (VDP/Bug Bounty) and Honeypot/Deception Technology services for a global media organization. The candidate will be responsible for operational coordination, ticket management, monitoring, reporting, stakeholder engagement, administration, and process governance for the YesWeHack platform and Canary/Honeypot solutions. The role focuses on day-to-day service operations rather than platform deployment or implementation.

Vulnerability Disclosure Program (VDP) Operations:

• Manage VDP intake requests and operational ticket queues.
• Facilitate case management between the bug bounty platform provider and business stakeholders.
• Track vulnerability remediation activities through closure.
• Coordinate follow-ups with application owners and business contacts.
• Maintain operational dashboards and reporting metrics.
• Ensure timely processing and governance of vulnerability submissions.

Honeypot / Deception Technology Operations:

• Manage Canary/Honeypot-related service requests.
• Perform platform monitoring and initial alert triage.
• Execute approved administrative activities, including creation and modification of Canary configurations.
• Support routine platform maintenance activities.
• Coordinate customer requests related to deception technology services.
• Escalate suspicious findings to the appropriate security teams for further investigation.

Reporting & Service Administration:

• Coordinate daily operational activities.
• Manage reporting and administration activities.
• Support daily security insights, dashboards, and presentations.
• Generate operational metrics, KPI reports, and service statistics.
• Maintain SOPs, workflows, process documentation, and configuration records.
• Ensure operational documentation remains current and audit ready.

Stakeholder Coordination:

• Act as a liaison between business teams, security operations, and solution providers.
• Facilitate communication for ticket resolution and service requests.
• Coordinate remediation tracking and status reporting.
• Participate in operational reviews and service governance discussions.

Security Operations:

• SOC Operations.
• Security Monitoring.
• Alert Triage.
• Incident Management.
• Vulnerability Management Concepts.
• Security Reporting.

Technical Skills:

• Bug Bounty / VDP Operations.
• YesWeHack, HackerOne, or similar platforms.
• Thinkst Canary or other Deception Technology solutions.
• Security Ticketing Systems (ServiceNow, Jira, etc.).
• Basic Log Analysis.
• Microsoft Excel and Reporting Tools.

Soft Skills:

• Strong stakeholder management.
• Strong verbal and written communication skills.
• Service-oriented mindset.
• Documentation and reporting skills.
• Ability to coordinate across multiple teams.

Preferred Experience:

• Experience managing Bug Bounty or Vulnerability Disclosure Programs.
• Experience supporting Honeypot or Deception Technology platforms.
• Experience within SOC or Managed Security Services environments.
• Familiarity with cybersecurity governance and operational reporting.
• Exposure to vulnerability remediation workflows.

Preferred Certifications:

• CompTIA Security+.
• Microsoft SC-200.
• CEH.
• CySA+.
• ITIL Foundation.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities