Product Management Associate, AI & Automation

MetLife is seeking a Product Management Associate to support AI-enabled applications and products that improve Disability and Absence operations. The role shapes AI product strategy, translates operational needs into requirements, and guides cross-functional teams in delivering responsible, measurable solutions.

Responsibilities:

• Lead the identification, prioritization, and sequencing of AI automation opportunities across the full claim lifecycle, owning the AI product roadmap and robotics-to-AI transition plan while balancing quick wins with transformational initiatives
• Design human-in-the-loop workflows that pair AI agents with human judgment on high-stakes claims decisions, defining confidence thresholds, escalation triggers, and error handling to ensure operational trust in AI-driven outcomes
• Build trust-based relationships with operations leadership, observe claims workflows firsthand, and serve as a thought leader and storyteller for the transformation, regularly presenting data-backed impact narratives to senior leadership
• Directly manage, coach, and develop Product Owners while partnering closely with engineering leaders and solution architects to evaluate AI capabilities against real operational needs and ensure technical proposals solve genuine business problems
• Ensure each Program Increment focuses on the highest-value features aligned with the roadmap and portfolio OKRs, track delivery against operational KPIs, communicate trade-off decisions in business terms, and maintain hands-on engagement with AI tools, agentic frameworks, and the broader AI landscape

Requirements:

• 7-10 years of professional experience in insurance or financial services, including product management, digital product development, business analysis, or operations transformation, including responsibility for complex cross-functional initiatives
• 5+ years of experience leading products or capabilities through delivery, launch, adoption, measurement, and continuous improvement within an agile delivery model
• 2+ years of experience applying AI, machine learning, generative AI, intelligent automation, analytics, or decision-support technologies to business problems
• Strong understanding of AI product considerations — including data quality, evaluation, human-in-the-loop design, model limitations, monitoring, privacy, security, compliance, and responsible use — combined with advanced analytical and problem-solving skills and the ability to synthesize ambiguous information, challenge assumptions, and convert insights into measurable outcomes
• Excellent executive communication, facilitation, and documentation skills with the ability to explain technical concepts to nontechnical audiences, proven ability to influence without direct authority and build trust across business and technology teams, and a highly independent, self-motivated approach to managing multiple workstreams, anticipating needs, and delivering high-quality outcomes with limited supervision
• Ability to apply AI in high value scenarios to improve effectiveness, quality and business impact while structuring work to combine AI with subject matter expertise
• Bachelor's degree or equivalent relevant experience
• applicants and employees must be legally authorized to work in the United States
• Prior experience in Group Benefits, Disability, Absence, or insurance claims
• Prior experience as a product owner or product manager
• Advanced degree or recognized product, Agile, data, or AI certification