Business Analyst/UX Designer

Information Gateways Inc. is seeking a Business Analyst / UX Designer to support enterprise digital modernization initiatives. The role combines business process analysis, requirements gathering, user research, and experience design to create accessible, user-centered solutions and guide implementation with stakeholders, product owners, and development teams.

Responsibilities:

• Facilitate stakeholder workshops, interviews, and requirements gathering sessions
• Analyze current-state business processes and identify modernization opportunities
• Perform gap analysis and define future-state business processes
• Develop business requirements, functional requirements, user stories, and acceptance criteria
• Collaborate with Product Owners and developers throughout the Agile lifecycle
• Maintain product backlog and support sprint planning and refinement activities
• Conduct user interviews, usability studies, and stakeholder research
• Develop personas, empathy maps, journey maps, and service blueprints
• Create wireframes, mockups, prototypes, and interaction designs
• Design intuitive navigation structures and information architecture
• Validate designs through usability testing and user feedback sessions
• Advocate for human-centered design and customer experience best practices
• Design end-to-end user flows for modernized business processes
• Simplify complex workflows to reduce user effort and increase efficiency
• Identify pain points, bottlenecks, and usability challenges within legacy applications
• Recommend innovative UX/UI solutions to improve task completion rates and user satisfaction
• Define future-state workflows aligned with modernization objectives
• Collaborate with developers to ensure user experiences are implemented as designed
• Review application designs for usability, accessibility, consistency, and responsiveness
• Establish and maintain design standards and reusable components
• Ensure compliance with Section 508 accessibility requirements and UX best practices
• Provide UX recommendations for dashboards, forms, case management systems, and self-service portals
• Leverage modern design systems including USWDS and responsive design frameworks
• Develop test scenarios and acceptance criteria
• Participate in User Acceptance Testing (UAT) and usability testing
• Validate implemented functionality against business requirements and UX specifications
• Support training, knowledge transfer, and change management activities

Requirements:

• Active Public Trust clearance is required for this role
• Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field
• 5+ years of experience as a Business Analyst supporting software development or modernization initiatives
• 3+ years of UX/UI design experience
• Experience creating User journeys,User flows,Process maps,Wireframes,Interactive prototypes,Information architecture diagrams
• Strong knowledge of Agile, Scrum methodologies
• Experience facilitating stakeholder workshops and requirements sessions