Associate Product Manager – AI & Voice Technology

Americor is hiring an Associate Product Manager to improve its AI-powered products and technology. The role supports product operations and development, evaluates AI-driven conversations and product performance, and turns insights into actionable recommendations and improvements.

Responsibilities:

• Support day-to-day product operations, including tickets, requirements, specifications, backlog management, testing, releases, and documentation
• Partner with Product Leaders to gather business requirements and help translate them into clear product requirements and actionable development tasks
• Coordinate with the development team, sales floor, and other business stakeholders to ensure product updates and initiatives are executed effectively
• Review call recordings and conversation transcripts to identify AI performance issues, conversation breakdowns, and opportunities for improvement
• Analyze customer and internal user experiences to identify friction points and recommend practical product enhancements
• Monitor key product metrics, identify performance trends and anomalies, and proactively flag issues
• Compile findings into clear, concise reports with prioritized recommendations for Product Leadership
• Collaborate with developers to test, validate, and implement product improvements
• Support Product Leadership across key initiatives by managing assigned tasks, priorities, and day-to-day product operations while gaining experience collaborating with stakeholders and cross-functional teams
• Help maintain product documentation, requirements, and project deliverables to keep initiatives organized and on track
• Leverage AI tools to automate repetitive tasks, optimize workflows, and improve team efficiency
• Stay current on emerging AI technologies, product trends, and opportunities to improve our products and processes

Requirements:

• Must reside in the United States
• Minimum of 2 years of experience in product operations, product management, technology, software development, project coordination, or a related field
• Strong organizational and project management skills with the ability to manage multiple priorities, deadlines, and deliverables
• Excellent written and verbal communication skills, with the ability to collaborate effectively with both technical and nontechnical stakeholders
• Working understanding of technical concepts, including APIs, integrations, software development workflows, and the product development lifecycle
• Strong analytical and problem-solving skills, with the ability to interpret data, identify patterns, and develop actionable recommendations
• Experience using AI tools to improve productivity, solve problems, automate workflows, or analyze information
• Exceptional attention to detail and a proactive approach to identifying and resolving issues
• Comfortable working in a fast-paced, collaborative environment with changing priorities
• This role is open to candidates who do not require visa sponsorship
• Russian language proficiency is a strong plus