Customer Service Representative I

Moog Inc. is hiring an entry-level Customer Service Representative I for its Medical Devices team. The role supports customers with orders, service requests, product support, and issue resolution, while coordinating with customer service and sales colleagues.

Responsibilities:

• Assisting customers by email with questions, service requests, order placement, accounting needs, and product support
• Process customer orders and requests for product repair into an ERP/order entry system
• Generate and transmit order confirmations and manage customer expectations with regards to delivery timelines
• Support and initiate pricing dispute process
• Process product replacement orders, provide shipping labels and coordinate the return/replacement of items in a timely manner
• Support, address, research and escalate (as needed) customer issues; respond to all inquiries/requests, report urgent complaints, investigate disputes, and provide warranty info
• Provide additional support to customer service and sales colleagues as needed, assisting with projects, reporting and any customer-related issues as needed

Requirements:

• High School Diploma or equivalency (GED) required
• Basic computer/technical skills with demonstrated competencies with Microsoft Office applications
• Ability to work independently or as part of a team
• This position requires access to U.S. export-controlled information
• Related experience and/or training in customer service, call center, or similar role preferred
• This role prefers a customer service professional with a demonstrated ability to provide meaningful support in a compassionate manner with both external and internal customers