Business Analyst II

Mass General Brigham Health Plan is hiring a Business Analyst II to support software applications, including QNXT, for its healthcare plan operations. The role translates business requirements into technical solutions, configures and maintains systems, resolves issues, tests enhancements, and trains end users.

Responsibilities:

• Design, develop, test, implement, and support new and existing software applications
• Handle QNXT configuration process of defining, customizing, and managing the settings, rules, and data within the QNXT healthcare administration platform to match an organization’s workflows, benefit designs, and operational needs
• Analyze business processes and system requirements to identify and deliver effective technical solutions
• Create and execute test plans, troubleshoot issues, and ensure software quality through rigorous testing and validation
• Provide application support by identifying, investigating, and resolving system issues
• Develop user guides, training materials, and technical documentation
• Train and support end users to maximize application adoption and effectiveness
• Run reports, maintain system data, update tables, and perform activities required for ongoing system operations
• Collaborate with cross-functional teams and participate in regular meetings to discuss projects, priorities, enhancements, and system updates

Requirements:

• Bachelor's Degree Information Systems required; experience can be considered in lieu of a degree
• At least 2-3 years of experience in the development, support, or operation of software applications required
• Exceptional verbal and written communication abilities with all teammates
• Exceptional interpersonal skills to effectively communicate with both technical and non-technical staff
• Demonstrated analytic and problem-solving skills
• Knowledge of Microsoft Office 365 and other popular office productivity solutions
• At least 3 years of Medicare benefits and reimbursement experience within QNXT configuration experience is highly preferred