Customer Service Associate III - SBO

MaineHealth is hiring a Customer Service Associate III – SBO to support patient and other customer inquiries and payment processing. The role handles incoming calls, applies payments to accounts, researches and responds to correspondence and voicemails, and supports intermediate self-pay functions.

Responsibilities:

• Answering incoming phone calls from patients, guarantors, and others such as insurance companies, attorney offices, or other healthcare providers
• Processing payments using online module or payment device
• Ensuring payments are correctly applied to accounts
• Assisting with researching and responding to patient correspondence and voicemails
• Learn more intermediate self-pay functions such as more in-depth work queue management and special projects

Requirements:

• Two years of related experience in a healthcare field or two years of previous call center experience required
• Demonstrates competency in all essential functions of a Customer Service Associate II – SBO role
• Proficient Typing/keyboarding skills, Microsoft Office skills
• High School Diploma or GED preferred
• Knowledge of CPT, HCPCS, ICD, and billing practices