Key Responsibilities
• Architect ServiceNow platform solutions aligned with DTMB strategic goals.
• Lead technical solution design, platform governance, and best practices.
• Design and support integrations with enterprise applications and services.
• Provide technical support to developers, system administrators, and project teams.
• Support platform upgrades, performance optimization, and roadmap planning.
• Ensure solutions meet security, compliance, and operational requirements.
• Collaborate with stakeholders to translate business needs into technical solutions.
Required Qualifications:
• Bachelor’s degree in Information Technology, Computer Science, or related field
• 5+ years of ServiceNow platform experience.
• 5+ years of experience architecting and implementing enterprise ServiceNow solutions.
• Must have experience with ServiceNow ITSM, ITOM, ITAM, CMDB, CSDM, integrations, APIs, and workflow automation.
• Excellent communication, leadership, and problem-solving skills.
• ServiceNow Certified Systems Administrator (CSA) certification
• Considering MI based / local candidates only.
Preferred Qualifications:
• ServiceNow Certified Technical Architect (CTA) or equivalent certifications.
• ServiceNow Certified Application Developer (CAD) certification
• ServiceNow Implementation Specialist certifications – CMDB, ITSM, ITOM, ITAM
• ITIL Foundations V3 or higher certification
