DevOps Engineer (Remote)

SmartSuite is hiring a Senior DevOps Engineer to improve the reliability, security, and scalability of its cloud infrastructure. The role owns and enhances AWS infrastructure, CI/CD pipelines, containerized services, and observability while partnering with engineering and product teams to support a production SaaS platform.

Responsibilities:

• Build, maintain, and optimize our production AWS infrastructure, ensuring reliability, scalability, performance, and security
• Manage infrastructure as code using Terraform, developing reusable modules and standardized configurations
• Operate and improve AWS services including ECS, Lambda, VPC, S3, IAM, SQS, and CloudWatch
• Identify opportunities to optimize infrastructure performance, resource utilization, and cloud costs
• Design, maintain, and improve CI/CD pipelines that support efficient, reliable software delivery
• Automate infrastructure provisioning, application deployments, and operational processes to reduce manual effort
• Partner with software engineers to streamline development workflows, improve deployment practices, and reduce release risk
• Support the implementation of deployment strategies that improve platform availability and minimize disruption
• Maintain and enhance monitoring, logging, and alerting capabilities to proactively identify and resolve infrastructure issues
• Troubleshoot production incidents, investigate root causes, and implement improvements to prevent recurrence
• Strengthen infrastructure security through effective IAM policies, network configurations, access controls, and AWS best practices
• Support security reviews, compliance initiatives, and ongoing improvements to operational resilience
• Participate in a shared on-call rotation to support production platform reliability
• Work closely with engineering teams to troubleshoot infrastructure challenges and improve application performance
• Identify and eliminate operational inefficiencies through automation and improved tooling
• Contribute to infrastructure architecture discussions and help establish scalable engineering standards
• Document infrastructure configurations, operational procedures, and technical decisions
• Take ownership of infrastructure initiatives from planning through implementation and ongoing support

Requirements:

• 5–8 years of experience in DevOps, Site Reliability Engineering, Platform Engineering, or Cloud Infrastructure, with significant hands-on experience supporting production environments
• Strong experience designing, managing, and optimizing infrastructure within Amazon Web Services (AWS)
• Hands-on experience with AWS services including ECS, Lambda, VPC, S3, IAM, SQS, and CloudWatch
• Proficiency with infrastructure-as-code tools, preferably Terraform
• Experience building and maintaining CI/CD pipelines using tools such as GitHub Actions, GitLab CI, Jenkins, or AWS CodePipeline
• Strong working knowledge of Docker, containerized applications, and container orchestration, ideally AWS ECS
• Experience implementing and maintaining monitoring, logging, and alerting solutions using tools such as CloudWatch, Prometheus, Grafana, or Datadog
• Proficiency in at least one scripting or programming language, such as Python, Go, or Bash
• Experience supporting production applications with demanding reliability, availability, and performance requirements
• Strong troubleshooting and problem-solving skills, with the ability to diagnose complex infrastructure and application issues
• A proactive ownership mindset, strong communication skills, and the ability to collaborate effectively across engineering teams
• Experience supporting a multi-tenant SaaS platform is strongly preferred
• Experience with Kafka or other event-streaming technologies
• Familiarity with blue/green deployments, canary releases, and other advanced deployment strategies
• Experience defining and monitoring service-level indicators (SLIs) and service-level objectives (SLOs)
• Experience with Kubernetes or Amazon EKS
• Background supporting enterprise software in regulated industries, particularly financial services or healthcare
• Familiarity with SOC 2, ISO 27001, or similar security and compliance frameworks
• Exposure to AI/ML infrastructure or event-driven architectures
• AWS certifications or demonstrated commitment to continued technical development