Customer Service Representative - Student Outreach, Remote

IonTuition is hiring a Customer Service Representative to support students and alumni by handling inbound and outbound customer interactions on behalf of its clients. The role provides assistance, maintains customer records, follows resolution and compliance procedures, and meets performance goals.

Responsibilities:

• Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals
• Provide timely, accurate, and professional assistance on all inquiries
• Document and update customer information in the CRM system
• Follow escalation procedures and company policies to ensure resolution
• Maintain compliance with all federal, state, and client requirements
• Apply training materials effectively and share knowledge with team members
• Meet or exceed all performance metrics and KPIs

Requirements:

• Be passionate in the work you do and the people you help
• Ability to establish and maintain rapport through effective communication and timely follow-up with customers
• Attention to detail
• Ability to establish priorities and multi-task in a fast-paced and deadline driven environment
• Must be a self-starter with a great degree of internal motivation
• Ability to operate and navigate various technical devices and systems
• Ability to trouble shoot common computer issues
• High school or equivalent