Upper Mid Market Account Manager

Absorb Software is a global AI-driven learning platform provider that helps organizations develop their workforce through personalized learning experiences. The Upper Mid-Market Account Manager will drive revenue growth by expanding customer use of Absorb, identifying upsell and cross-sell opportunities, managing renewals, and building strong client relationships.

Responsibilities:

• Increase the net dollar retention of your book of business through upsells and cross sells
• Negotiate client contract renewals with a focus on increased Annual Recurring Revenue and long-term relationships
• Generate and close new for opportunities for ‘land and expand’ within assigned accounts
• Generate proposals and other client facing documentation to assist your sales process
• Identify and develop meaningful client relationships
• Accurately manage and report your sales pipeline monthly and quarterly
• Thoroughly understand Absorb subscription models to effectively answer client questions
• Participate in team meetings and projects to improve sales processes & sales output
• Develop strong internal relationships to support client lifecycle
• Keep up to date with latest product releases and training seminars to ensure thorough product knowledge

Requirements:

• • Post-secondary degree (preferably in business or a related field)
• • 5+ years of experience successfully managing client relationships and driving revenue growth through upselling
• • Very strong time management and organizational skills
• • Very strong verbal and written communication skills
• • Outgoing and personable nature with a sales driven attitude, strong team player
• • Ability to thrive in a dynamic, fast-paced environment that changes constantly
• • SaaS (or Technology) sales experience
• • Experience working with a global client base
• • Strong MS Office skills – primarily Excel and PowerPoint
• • Fluency in additional languages
• • Experience working with industry tools such as Salesforce