Senior Product Manager

3Si is hiring a Senior Product Manager to own the strategy, roadmap, lifecycle, and commercial success of its software and hardware product portfolio. The role leads a team of Product Specialists and works across engineering, operations, sales, and other functions to manage products from concept through end of life.

Responsibilities:

• Own the product strategy, vision, and multi-year roadmap for all 3Si software and hardware product offerings, ensuring alignment with company goals and market needs
• Manage the portfolio holistically, balancing investment across product lines, verticals, and hardware and software initiatives, and making clear prioritization and trade-off recommendations to leadership
• Define and track product success metrics (e.g., revenue, margin, adoption, customer satisfaction, quality) and report portfolio performance to executive leadership
• Develop business cases for new products, major enhancements, and product retirements, including market sizing, pricing, cost, and return-on-investment analysis
• Identify new product, integration, and market opportunities, and lead the evaluation of build, buy, and partner options
• Lead, mentor, and develop a team of Product Specialists, including hiring, onboarding, goal setting, performance management, and career development
• Assign product line and vertical ownership across the team, ensuring coverage, accountability, and consistency across the portfolio
• Establish and maintain standard product management processes, templates, and tools (e.g., requirements, roadmaps, release readiness, lifecycle reviews)
• Review team deliverables and provide coaching to raise the quality of requirements, customer insight, and cross-functional communication
• Plan team capacity and resources, and advocate for staffing needs as the portfolio grows
• Own the requirements and roadmap for 3Si software offerings, including web, mobile, cloud/SaaS, and integration capabilities
• Partner with Engineering on agile planning, backlog prioritization, sprint and release reviews, and user acceptance testing
• Drive priorities related to usability, reliability, security, scalability, and integrations with customer and partner systems
• Coordinate software release communications, documentation, and readiness with internal teams and customers
• Own the requirements and lifecycle for 3Si hardware offerings, including GPS tracking devices and related accessories, from concept through end of life
• Partner with Engineering, Operations, Supply Chain, and Quality on hardware development phases, prototyping, testing, certification, and production readiness
• Manage hardware considerations such as product cost targets, component availability and obsolescence, carrier and regulatory certifications, form factor, and battery life
• Ensure hardware and firmware roadmaps are coordinated with software platforms so that devices and applications deliver a cohesive customer solution
• Plan product transitions, last-time buys, and end-of-life communications in coordination with Sales and Operations
• Serve as the senior product resource for customers and prospects through executive meetings, demonstrations, presentations, and strategic account discussions
• Gather and evaluate customer feedback, market research, and competitive intelligence to inform product strategy and priorities
• Partner with Marketing and Sales on product positioning, pricing, messaging, launch plans, and sales enablement materials
• Partner with Training and Customer Success to ensure internal teams and customers are prepared for new products and releases
• Lead product launch planning and execution across hardware and software offerings
• Serve as the primary liaison between customers, executive leadership, and internal teams on all product-related matters
• Monitor product performance, quality trends, support issues, and field feedback, and drive corrective actions and improvements
• Stay current on industry developments, emerging technologies, competitive products, and regulatory changes affecting 3SI’s markets
• Prepare product updates, analysis, and recommendations for executive leadership

Requirements:

• Deep understanding of the full product lifecycle for both connected hardware products and software/SaaS products
• Proven ability to set product strategy and make data-informed prioritization decisions across a multi-product portfolio
• Demonstrated people leadership skills, including coaching, delegating, and developing team members
• Excellent presentation, communication, and interpersonal skills, with the ability to influence executives, customers, and cross-functional teams
• Ability to translate complex technical concepts into clear requirements, business cases, and customer-facing messaging
• Strong financial acumen, including pricing, product cost, margin, and ROI analysis
• Working knowledge of agile software development and hardware development processes (e.g., stage-gate, new product introduction)
• Strong project management and organizational skills with attention to detail
• Bachelor's degree in Business, Marketing, Engineering, Computer Science, or a related field
• 6+ years of experience in product management or a closely related product-focused role
• Demonstrated experience owning both hardware and software products, ideally connected devices paired with cloud or SaaS platforms
• 3+ years of experience directly managing and developing product management or product specialist staff
• Track record of launching new products and managing established products through enhancements, releases, and end of life
• Experience working with engineering, manufacturing, and supply chain partners on hardware development and production
• Strong customer-facing, executive-level communication and relationship-building skills
• Ability to manage multiple priorities and lead effectively across departments
• Familiarity with IoT, GPS/cellular tracking technologies, and security or loss-prevention industry trends is a plus
• MBA or advanced degree preferred
• Pragmatic Institute or similar product management certification is a plus