Senior Systems Engineer

Bungie, part of Sony Interactive Entertainment, is hiring a Senior Systems Engineer for its Studio IT team. The role owns and improves endpoint platforms and services, including device management, application delivery, automation, and endpoint security, to provide employees and development teams with a secure, reliable, and scalable technology experience.

Responsibilities:

• Architect, implement, and maintain endpoint management platforms and services supporting Bungie employees and development teams
• Own and improve the lifecycle of Bungie’s endpoints from provisioning and configuration through ongoing management and retirement
• Engineer solutions for Windows and macOS endpoint management, configuration, compliance, and application delivery
• Design and automate device provisioning and deployment workflows that reduce manual effort and improve the onboarding experience
• Develop automation and tooling to improve endpoint reliability, consistency, and supportability at scale
• Identify recurring user and support pain points and engineer solutions that address their underlying causes
• Improve software packaging, deployment, patching, configuration, and lifecycle management across managed endpoints
• Partner with Information Security to implement and meet endpoint security requirements while balancing security, usability, and development needs
• Partner closely with Studio IT Support to understand recurring issues, improve escalation paths, and reduce support demand through engineering
• Serve as a senior escalation point for complex endpoint, operating system, application, and device-management issues
• Evaluate endpoint health, performance, and operational data to identify opportunities for improvement
• Lead technical projects from requirements and design through implementation, validation, documentation, and operational handoff
• Evaluate new technologies and determine where they can improve the employee and developer technology experience
• Mentor engineers and provide technical guidance and training to Studio IT Support and other technical teams
• Maintain clear and useful documentation of systems, standards, architecture, runbooks, and processes

Requirements:

• Successful candidates will have strong experience engineering and supporting enterprise endpoint environments, be comfortable owning complex technical problems, and be able to turn user and business needs into practical technical solutions
• They will also be an effective mentor, collaborator, project owner, and communicator
• Strong experience engineering and operating endpoint management solutions in a large enterprise environment
• Experience with Microsoft Intune, Ivanti and other modern endpoint management technologies
• Strong knowledge of Windows endpoint architecture, configuration, deployment, troubleshooting, and lifecycle management
• Experience managing macOS endpoints using enterprise device-management technologies
• Experience with automated device provisioning technologies such as Windows Autopilot, Apple Automated Device Enrollment, or comparable solutions
• Experience with enterprise software packaging, deployment, patching, and application lifecycle management
• Experience designing and enforcing endpoint configuration and compliance policies
• Experience automating administrative and endpoint workflows using PowerShell, Python, APIs, or comparable technologies
• Experience troubleshooting complex endpoint issues across operating systems, applications, identity, networking, and security layers
• Understanding of Active Directory and Microsoft Entra ID as they relate to endpoint authentication, device identity, policy, and access
• Understanding of endpoint security technologies and concepts including EDR, disk encryption, local privilege management, certificates, and device compliance
• Experience independently leading complex technical projects involving multiple teams and stakeholders
• Demonstrated ability to partner with support organizations and turn recurring operational issues into engineering improvements
• Ability to evaluate technical decisions from both an engineering and end-user perspective
• Ability to mentor other engineers and help establish technical standards and best practices
• Strong written and verbal communication skills
• Bachelor's degree or equivalent
• Experience with Jamf Pro or other enterprise Apple management platforms
• Experience with Microsoft Configuration Manager (SCCM/MECM) and migrations from traditional to modern endpoint management
• Experience with Windows Autopilot and modern Windows provisioning
• Experience managing developer workstations or other high-performance/specialized endpoint environments
• Experience supporting endpoints within game development, software development, media production, or another highly technical creative environment
• Experience with endpoint analytics, digital employee experience (DEX), or observability platforms
• Experience with application virtualization, VDI, or remote workstation technologies
• Experience with privileged access and endpoint privilege management
• Experience with PKI, certificate deployment, and certificate lifecycle management
• Experience integrating endpoint platforms with identity, security, ITSM, and asset-management systems
• Experience with infrastructure-as-code, configuration management, or CI/CD practices
• Experience designing technology solutions for distributed, hybrid, or globally located teams