Project Manager/Process Engineer

Integrated Home Care Services, Inc. (IHCS) provides in-home healthcare services. The Project Manager / Process Engineer leads cross-functional projects and process improvement initiatives to improve operational efficiency, service quality, and organizational performance across healthcare operations.

Responsibilities:

• The Project Manager / Process Engineer leads cross-functional projects and process improvement initiatives that strengthen operational efficiency, service quality, and organizational performance. This role combines project management with process analysis and redesign to translate business needs into practical, measurable improvements. Working with operational leaders, Technology, Finance, Compliance, and other stakeholders, this individual evaluates workflows, identifies root causes of inefficiencies, and manages initiatives from discovery through implementation and ongoing performance monitoring. Projects may span patient intake, referrals, authorizations, care coordination, equipment fulfillment, billing, and other healthcare operations

Requirements:

• Bachelor's degree in Industrial Engineering, Business Administration, Healthcare Administration, Operations Management, or a related field; equivalent relevant experience may be considered
• At least three years of experience in project management, process engineering, business process improvement, or operational transformation
• Demonstrated experience managing cross-functional initiatives from planning through implementation
• Experience with process mapping, root cause analysis, workflow redesign, and performance measurement
• Strong analytical skills, including proficiency in Microsoft Excel and experience using data to support recommendations
• Proficiency with project management and process documentation tools, such as Microsoft Project, Smartsheet, Jira, Visio, or comparable platforms
• Strong communication, facilitation, organizational, and stakeholder management skills
• Ability to manage competing priorities and influence stakeholders across department