Sales Account Sr. Manager

Dairy Farmers of America is hiring a Senior Sales Account Manager to grow and manage high-impact accounts across its Cheese, Taste & Flavor business. The role leads account strategy, customer relationships, new business development, and cross-functional coordination to achieve sales, revenue, and profitability goals.

Responsibilities:

• Ability to own and manage a key account that has significant importance to DFA while driving sales performance, profitability, and growth across all Cheese, Taste and Flavor
• Entrepreneur who is comfortable owning their “business” by identifying, pursuing, and closing new business opportunities to deliver maximum value to customers and DFA
• Skill in building and elevating customer relationships across functions (R&D, marketing, QA, procurement, operations, etc.) while building customer connectivity
• Provide exceptional customer care using communication and problem solving skills in partnership with internal partners supporting key account
• Develop and execute account plans and territory strategies aligned to customer and DFA goals
• Embrace and promote DFA Taste & Flavor sales strategy with key account (and other assigned accounts) including defending core business, customer development, new business expansion
• Familiar with solution selling techniques to build credibility, build pipeline, and win projects
• Basic technical understanding of food ingredients and how they deliver taste, functionality, and nutrition
• Partner with marketing, R&D, finance and other relevant cross-functional teams to deliver presentations, product demos, and solutions
• Achieve volume, revenue, and profitability targets
• Collect and leverage market insights, industry trends, and customer intelligence to direct business strategy, sales pitches, and project prioritization
• Provide strategic recommendations to leadership based on customer and market dynamics
• Ability to prioritize projects, resources, and initiatives based on highest return to DFA
• Contribute to organizational planning through forecasting, reporting, and pipeline management
• Stay informed on dairy, ingredient, and global trade trends to support decision-making
• Participate in pricing strategy, including contract pricing and spot transactions where applicable
• Manage key commercial processes including NDAs, pricing, and payment terms
• Maintain accurate documentation and pipeline visibility in CRM systems (e.g., Salesforce, Power BI)
• Collaborate with internal teams (Marketing, R&D, Supply Chain, Finance, QA, etc.) to deliver solutions
• Facilitate internal alignment to maximize value delivery to customers and DFA

Requirements:

• Bachelor's degree in business, sales, marketing, food science, or related field (or equivalent experience)
• 8+ years of experience in sales, account management, or related role
• Demonstrated success in growing accounts, developing new business, and driving profitable growth
• Must be able to read, write and speak English fluently
• Experience managing or supporting sales, customers, or business development in US markets
• Demonstrated ability to work effectively across cultures, countries, time zones, and business practices
• Strong sales acumen and “solutions selling” mindset
• Ability to operate independently and manage a territory or region
• Excellent communication and relationship-building skills
• Strong analytical and organizational skills; ability to manage multiple priorities
• Proficiency in Microsoft Office, CRM systems (Salesforce), and data tools (e.g., Power BI)
• Ability to adapt in a fast-paced, evolving environment
• Ability to meet deadlines
• Dairy or food industry experience