Licensed Customer Service Representative

Commonwealth Casualty Company is hiring a Customer Service Representative to support policyholders and prospective customers. The role answers inquiries, resolves issues, processes policy updates, provides policy and pricing information, and supports the sales process while maintaining accurate records.

Responsibilities:

• Manage multiple tasks and priorities while efficiently navigating various systems to perform job functions
• Demonstrate a strong understanding of company procedures, processes, tools, and systems
• Take full ownership of customer accounts during the review and servicing process
• Maintain accurate internal records by archiving all necessary documentation and evidence
• Develop and maintain strong knowledge of company products, pricing, underwriting guidelines, and policy features
• Receive, investigate, and respond to all customer inquiries, concerns, and complaints in a timely and professional manner
• Request, track, and follow up on any missing or required information from customers
• Provide accurate quotations, pricing details, and policy information to new and existing customers
• Successfully complete the sales process in accordance with the company's regulatory requirements
• Answer incoming calls promptly, professionally, and courteously while maintaining excellent customer service standards

Requirements:

• High school diploma or equivalent
• Active insurance license (Property & Casualty)
• Ability to learn and apply insurance guidelines, processes, and systems
• Ability to thrive in a fast-paced, high-pressure environment while maintaining accuracy and professionalism
• Proficient in Microsoft Office applications and comfortable handling phone communications with a professional disposition
• Time-management skills
• Customer-focused mindset with strong problem-solving skills
• Candidates are required to complete a basic computer proficiency and customer service skills test and achieve an acceptable passing score
• Bilingual skills are a plus (Spanish/English preferred)
• Previous customer service experience preferred