Job: Network/ Telecom Specialist(815144)- Junior
Location: Raleigh, NC onsite
ClientL State of NC
Inperson Interview - Need local to NC
Required Qualifications
· Using monitoring dashboards and alerting tools to detect alarms, outages, and abnormal conditions across the statewide NG911 network.
· Creating, updating, and closing incident records including documenting timelines, troubleshooting steps, and vendor response
· Understanding IP connectivity, network equipment, and telecommunications services
· Assigning severity levels based on operational impact, following SOGs, and routing issues to Tier II, vendors, or management.
· Gathering tech detail from PSAP staff about equipment malfunctions, call processing issues, and service interruptions to support first-level diagnosis.
· Working in several software apps at once while tracking vendor tickets and participating in tech conference calls and incident bridges.
Work Environment and Schedule
· The NMAC is a 24/7/365 operations center supporting critical public safety communications infrastructure throughout North Carolina.
· This position is assigned to the overnight/night shift.
· Work is performed 100% on-site in Raleigh, North Carolina.
· The position may require working weekends and holidays based on the assigned schedule.
· Employees must be comfortable working in a continuously staffed operations environment.
· The position involves extensive computer use, telephone communication, technical documentation, and monitoring of multiple systems.
· Technicians must be able to work independently while maintaining communication with other NMAC staff, management, and technical support partners.
Contract-to-Hire Opportunity
This position is initially offered as a four-month contract assignment, with the intent of transitioning the selected candidate into a permanent North Carolina state government position, subject to satisfactory performance, position availability, and applicable hiring requirements.
