Project Manager

Crane Payment Innovations (CPI) is hiring a Project Manager - Service to plan and deliver customer onboarding, service implementation, and strategic service projects. The role leads cross-functional teams, manages customer relationships and project performance, and transitions completed projects to Field Service Operations.

Responsibilities:

• Developing and executing project plans for customer onboarding, service implementations, and strategic service initiatives
• Managing multiple concurrent projects from initiation through operational handoff
• Serving as the primary point of contact for customers during project execution
• Leading cross-functional project teams including Operations, Dispatch, Technical Support, Sales, Customer Experience, and Field Service organizations
• Facilitating project status meetings and providing regular communication to both internal and external stakeholders
• Monitoring project performance against safety, quality, delivery, and cost objectives
• Identifying project risks, developing mitigation plans, and escalating issues when appropriate
• Managing project schedules, milestones, dependencies, and deliverables
• Tracking customer KPIs and providing recommendations to improve service performance
• Supporting process improvement initiatives that drive efficiency, scalability, and customer satisfaction
• Assisting in the development of project management standards, tools, and best practices
• Participating in strategic projects that support the service modernization roadmap

Requirements:

• College or University diploma or equivalent experience
• Minimum of 3 years of professional experience in Project Management, Service Delivery, Operations, Customer Success, or related roles
• Demonstrated ability to lead cross-functional teams and manage project timelines
• Strong written and verbal communication skills
• Experience presenting project status and recommendations to internal and external stakeholders
• Proficiency in Microsoft Office Suite and project management tools
• Basic understanding of project management methodologies and best practices
• Alignment with our company's values
• Action Oriented: Demonstrates urgency and follows through on commitments
• Analytical Thinker: Uses data and problem-solving skills to drive decisions
• Customer Focused: Understands customer needs and works proactively to exceed expectations
• Collaborative: Builds strong partnerships across functional teams
• Decision Maker: Able to make informed decisions with limited supervision
• Adaptable: Effectively balances changing priorities and project demands
• Communicator: Delivers clear, concise, and timely project updates
• Organized: Maintains strong attention to detail while managing multiple priorities
• Continuous Improvement Mindset: Seeks opportunities to improve processes and project outcomes
• Facilitator: Effectively leads meetings and drives alignment among stakeholders
• Team Player: Contributes positively to team success and organizational objectives
• Accountable: Takes ownership of project outcomes and commitments
• Experience managing customer-facing projects in a manufacturing, service delivery, logistics, or technology environment preferred
• Smartsheet experience preferred