Sales Development Representative

SonderMind hires a Sales Development Representative to recruit independently licensed, master’s-level therapists for its behavioral health provider network. The role manages lead pipelines, conducts outreach, screens and qualifies providers, and supports their transition through onboarding and credentialing.

Responsibilities:

• Proactively manage a robust pipeline of inbound and outbound leads to maintain a steady flow of provider candidates
• Conduct extensive prospecting efforts and create outbound campaigns to generate new leads
• Create and execute outbound email and cold call campaigns to engage net new providers, utilizing creative approaches tailored to various segments of licensed therapists
• Continuously iterate on cold call and email scripts, testing new approaches and strategies to optimize outreach efficiency and conversion rates
• Maintain accountability for daily and weekly activity metrics, ensuring consistent outreach through various channels, including phone, email, and social platforms
• Screen and qualify prospective providers based on strict criteria, including:
• Verifying state-specific independent licensure (e.g., LPC, LCSW, LMFT, etc.)
• Confirming education levels meet clinical requirements for practicing independently
• Ensuring clinical experience is sufficient to deliver quality care
• Accurately locate and document each provider’s NPI (National Provider Identifier) and CAQH (Council for Affordable Quality Healthcare) numbers for credentialing purposes
• Update warm pipeline’s ‘next steps’ section daily, ensuring timely follow-ups and outreach to keep provider recruitment on pace
• Maintain a high level of attention to detail in data entry within our CRM system, ensuring all provider information is thoroughly documented and up to date
• Act as the initial point of contact for prospective providers, guiding them through the recruitment process and providing an exceptional onboarding experience
• Ensure recruitment efforts align with legal, ethical, and company-specific guidelines for licensure and credentialing
• Collaborate with the internal credentialing team to streamline the transition from recruitment to active participation within our provider group
• Participate in team interviews for new hires, providing input during hiring decision meetings to offer insight on potential candidates and contribute to the final hiring decisions
• Assist in onboarding and training new SDRs, sharing best practices for cold outreach, lead management, and provider vetting processes
• Take full responsibility for personal quotas and self-improvement by consistently seeking feedback, analyzing individual performance, and adapting strategies to improve efficiency and results

Requirements:

• 1+ years of inside sales or recruitment experience
• Demonstrated experience in handling high-volume inbound inquiries and generating leads through cold outreach
• Expertise in managing a large volume of relationships with prospective candidates and moving them efficiently through the recruitment funnel
• Self-starter with the ability to take initiative, adapt to changing demands, and stay ahead of recruitment targets
• Keen attention to detail, ensuring all candidate qualifications, licensure, and clinical requirements are met
• Proficient in using CRM software
• Excellent communication skills, both verbal and written, with a professional and positive attitude
• Strong organizational and time management skills, able to prioritize recruitment efforts effectively
• Experience in a fast-paced, high-growth environment where adaptability and resilience are essential
• preferably within the healthcare or behavioral health industries
• Salesforce preferred