Customer Program Manager

Emergence AI is hiring a Customer Program Manager to lead strategic semiconductor customer engagements from early technical discussions and contracting through deployment and delivery. The role coordinates cross-functional teams, manages program execution and risks, and ensures customer commitments and SOW deliverables are met.

Responsibilities:

• Own customer programs end-to-end, from early technical engagement through contracting, implementation, delivery, and completion
• Drive pre-sales execution, including customer meetings, technical workshops, action items, internal follow-ups, proposals, and SOW development
• Drive contracting and customer onboarding, coordinating SOWs, MSAs, NDAs, procurement, security, IT, and legal activities and escalating blockers when necessary
• Build and maintain program plans, with milestones, owners, dependencies, deliverables, and timelines using Smartsheet or similar tools
• Run the customer operating cadence, including weekly customer meetings, internal engineering reviews, stakeholder updates, executive reviews, and action-item tracking
• Own execution against the SOW, maintaining detailed awareness of scope, deliverables, acceptance criteria, customer dependencies, and committed dates
• Manage risks and escalations, proactively identifying technical, resource, deployment, data-access, security, contractual, and customer risks and driving them to resolution
• Coordinate cross-functional teams, across Solutions, Engineering, Product, Sales, Legal, Finance, IT/Security, and customer organizations
• Manage multiple customer programs simultaneously, and provide leadership with a clear view of customer health, milestones, risks, decisions, and upcoming commitments

Requirements:

• experience delivering enterprise software, AI, analytics, or technical solutions within the semiconductor industry
• Experience managing complex customer-facing technology programs in the semiconductor industry
• Experience deploying enterprise software, analytics, AI/ML, manufacturing software, or similar technologies into semiconductor environments
• Familiarity with semiconductor organizations such as fabs, fabless companies, OSATs, equipment companies, or semiconductor manufacturing and test organizations
• Understanding of enterprise deployment considerations including customer IT, information security, data access, infrastructure, cloud and on-premises environments, and IP protection
• Experience working with SOWs, MSAs, procurement, legal teams, and enterprise customer contracting processes
• Strong ability to work with technical engineering teams while communicating effectively with customer executives and business stakeholders
• Demonstrated ability to manage several complex customer engagements simultaneously and drive execution without direct authority over participating teams