Project Manager – ServiceNow Strategic Initiatives & Governance

SMKSoft Inc is seeking a Project Manager to organize, govern, and advance strategic ServiceNow initiatives and continuous-improvement efforts. The role coordinates leadership, delivery teams, business stakeholders, and partners, while maintaining portfolio visibility and preparing decision-ready executive communications.

Responsibilities:

• Provide project management leadership across high-visibility ServiceNow strategic initiatives and continuous-improvement efforts
• Establish clear objectives, milestones, deliverables, owners, dependencies, and expected outcomes
• Translate broad leadership objectives into actionable work plans and maintain visibility from strategy through execution
• Maintain an integrated view across multiple ServiceNow initiatives rather than managing each effort in isolation
• Facilitate working sessions that move teams from discussion toward clear outcomes, owners, actions, and decisions
• Identify delivery gaps, unclear ownership, competing priorities, and dependencies requiring leadership attention
• Drive follow-through and accountability for committed actions and objectives
• Help organize and maintain the strategic initiative and continuous-improvement backlog
• Establish visibility into what is committed, in progress, blocked, and recommended for prioritization
• Partner with initiative owners to define measurable outcomes and determine when work is complete
• Connect backlog items to strategic priorities, expected value, dependencies, risks, and leadership decisions
• Support prioritization discussions when capacity or competing initiatives require tradeoffs
• Maintain action and decision tracking so governance commitments translate into execution
• Coordinate preparation for recurring executive governance and leadership reviews
• Develop and maintain concise, executive-ready status materials with platform leaders and subject-matter experts
• Translate complex technical and operational information into clear narratives focused on business value, delivery progress, milestones, risks, dependencies, decisions required, backlog priorities, and measurable outcomes
• Establish a structured preparation cadence for content collection, owner alignment, quality review, and presenter readiness
• Work with presenters to ensure ownership of content and readiness to communicate decisions, risks, and outcomes
• Build trusted working relationships with platform leadership, managers, technical SMEs, business stakeholders, vendors, and enterprise partners
• Coordinate across teams where work spans organizational or platform boundaries
• Ensure subject-matter experts remain accountable for their content and outcomes while the Project Manager provides the structure that keeps the overall effort moving
• Facilitate alignment when teams have different priorities, perspectives, or definitions of success
• Distinguish issues requiring working-team resolution from those requiring leadership escalation or governance decisions
• Bring the appropriate stakeholders together to resolve cross-functional dependencies
• Maintain visibility into material risks, issues, dependencies, decisions, and actions across assigned initiatives
• Ensure each material item has clear ownership, impact, target resolution, and escalation path
• Surface potential delivery or governance concerns early rather than waiting for executive reporting cycles
• Prepare leadership with the context and options necessary to make decisions
• Track decisions through completion and ensure resulting actions are reflected in plans and backlogs

Requirements:

• Demonstrated project or program management experience supporting complex, highly visible technology initiatives
• Experience working directly with senior leaders and translating detailed delivery information into executive-level communication
• Strong experience establishing governance cadences, project controls, status reporting, backlog visibility, and accountability mechanisms
• Experience coordinating initiatives across multiple technical and business teams
• Demonstrated ability to organize work into clear plans, ownership, milestones, and measurable outcomes
• Strong PowerPoint and executive presentation skills, including the ability to turn technical content into concise leadership narratives
• Experience facilitating working sessions, leadership reviews, and governance meetings
• Strong understanding of RAID management, dependency management, decision tracking, prioritization, and delivery governance
• The ideal candidate does not need every requirement handed to them before getting started. They can enter a complex environment, understand what leadership is trying to accomplish, create structure around the work, identify what is missing, connect the appropriate people, and drive the effort toward a clear outcome
• PMP certification is desired but not required
• ServiceNow Experience: Desired, but not mandatory
• Familiarity with ServiceNow, ServiceNow platform teams, or enterprise ServiceNow initiatives
• Experience supporting ServiceNow governance, platform modernization, automation, AI/Now Assist, CMDB, Service Mapping, demand management, or similar platform initiatives
• PMP certification
• Experience operating in an Agile, product, portfolio, or hybrid delivery environment