Customer Service Representative I

Indiana University Health is hiring a Customer Service Representative I to support patients and customers through timely, professional responses and service request processing. The role also involves resolving issues, coordinating with other departments, and accurately documenting interactions and scheduling information.

Responsibilities:

• Responds to patient/customer inquiries via phone and email in a timely and professional manner
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines
• Collaborate with other departments for issue resolutions as necessary
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling
• Processes orders, exchanges, and other service requests
• Maintains professionalism and a positive attitude in all patient/customer interactions

Requirements:

• Medical Customer Service / Prior Authorization experience
• High School Diploma/GED
• Requires 0-3 years of relevant experience
• Requires proficiency in Microsoft Office
• Requires the ability to manage time effectively in a fast-paced environment
• preferred experience of 1-3 years in a high‑volume, clerical healthcare environment (centralized scheduling, referral processing, insurance verification, and medical policies)