Customer Service Specialist (KC Metro Area)

AdventHealth is hiring a Customer Service Specialist to support department operations and patient services. The role schedules appointments, collects and reconciles payments, manages records and communications, and provides clerical support while maintaining confidentiality and compliance.

Responsibilities:

• Collaborates with leadership to provide accurate and timely completion of projects
• Schedules patient appointments and collects payments
• Maintains confidentiality of medical records and other sensitive information
• Adheres to the Corporate Compliance plan and all applicable local, state, and federal regulations
• Organizes and maintains the department filing system efficiently
• Processes and distributes incoming, outgoing, and interoffice mail (including faxes)
• Performs daily reconciliation of payments and adjustments
• Demonstrates knowledge and maintenance of office equipment, including phone systems, photocopiers, computers, fax machines, and calculators
• Other duties as assigned
• Answers and routes phone calls using good judgment, ensuring messages are relayed timely and accurately

Requirements:

• Demonstrated customer service skills
• Ability to communicate effectively over the phone and in person
• General clerical skills
• High School Grad or Equiv
• or Graduate of a Technical School
• 1+ of experience
• 1+ work experience
• Associate
• 1+ of position-related experience