Sr Product Manager - Patient Experience - SaaS, Clinical Healthcare

Sycle is hiring a Senior Product Manager for Patient Experience to lead the multi-year vision for a unified patient journey across its hearing-care practice management products. The role owns a six-area product portfolio, conducts clinical workflow research, supports reliable EHR data integration, and delivers compliant, accessible software using AI-augmented product workflows.

Responsibilities:

• Vision & Portfolio Strategy: Define the roadmap across all six areas, aligning trade-offs, build/buy/partner evaluations, and cross-squad delivery to business and customer outcomes
• Clinical Workflow Research: Conduct on-site and remote clinic research with front-desk staff, audiologists, and patients (primarily older adults) to eliminate paper and reduce drop-off
• EHR Integration & Data Integrity: Ensure patient data captured across intake, portal, and messaging syncs seamlessly into core EMR and scheduling systems without redundant staff entry
• Compliance & Accessibility by Design: Maintain rigorous compliance with US and Canadian privacy, messaging, and accessibility frameworks (HIPAA, PIPEDA, TCPA, CASL, and WCAG 2.1 AA)
• AI-Augmented Craft: Embed AI tools into your daily workflow to rapidly model user journeys, draft BDD acceptance criteria, and prototype interfaces

Requirements:

• 7+ years in software product management, with 3+ years in healthcare SaaS, EMR/EHR platforms, patient access, or digital front-door technology
• Proven success leading multi-domain products across multiple engineering teams and delivering clear ROI (check-in speed, no-show reduction, recall rates)
• Hands-on understanding of healthcare privacy, patient messaging compliance, and electronic signature regulations in the US and Canada
• Experience delivering accessible, hardware-agnostic web and mobile interfaces for senior demographics
• Hands-on experience using modern AI tools to accelerate product discovery, specifications, and rapid prototyping
• Bachelor's degree in Healthcare Administration, Computer Science, Information Systems, Business, or a related field (or equivalent practical experience)
• Background working with patient comms/engagement, scheduling, or reputation platforms (e.g., ReviewWave/Aloha, Updox, Weave, Podium, Twilio)
• Practical exposure to voice AI, clinical NLP, or OCR data extraction
• Experience shipping products into both US and Canadian healthcare markets
• Domain knowledge in audiology, hearing health, dental, optometry, or related ambulatory specialties