Product Consulting Manager

AiDASH provides satellite-powered AI technology for electric utilities. The Product Consulting Manager leads consultative customer engagements, cross-functional product solutions, and change enablement to help customers achieve business outcomes and integrate AiDASH products into their workflows.

Responsibilities:

• Strategic Consulting Partnership: You'll be the go-to person for our customers, developing solid working relationships from C-suite executives to front-line field staff (you get a pair of work boots on us!). You'll work closely with customers to dive deep into their business objectives, needs, and challenges, collaboratively identifying the critical problems you will solve with them. Imagine the customers’ situation as trying to find a few needles in a haystack, except the haystack spans thousands of miles, and they have nothing but a clipboard and truck to go find them. You’ll expertly lead them through complex analytics around their problem set with compelling communication skills. You'll serve as their trusted advisor, crafting tailored strategies to tackle this thorny problem using our satellite-powered AI technology
• Product Value Maximization: You’ll lead dynamic cross-functional teams spanning analytics, data science, product, sales and delivery to craft the perfect solution and customer journey for the customer’s needs. This means more than just creating strategic outcomes for your customers – you’ll be the voice of the customer for our R&D, and your tailored customer solution today will drive new product development atop our incredible AI platform. As we expand our portfolio of products, you’ll workshop specific capabilities with our Data Science, Engineering, and Geospatial Analytics teams. Your knack for problem-solving and innovative thinking will drive value creation beyond expectations, reducing environmental risks once and for all
• Change Enablement & End-to-end Ownership: You will take full ownership of the customer’s journey and collaborate with multiple AiDASH departments to implement & deploy crafted product solutions for them. You’ll lead critical change management efforts, guiding customers through the transition while painting a compelling narrative that underscores the necessity for change. Your leadership will be instrumental in ensuring that our products are seamlessly integrated into our customers’ workflows within time & budget constraints. The result? Customers are set up for successful long-term, impactful use of our products and realize value from AiDASH

Requirements:

• 3-6 years of experience that includes management consulting, digital product consulting, analytics or large-scale, complex B2B SaaS deployments with a proven track record of leading teams to deliver impactful projects for clients
• Your work isn't just the design or leave-behind recommendation: you have made measurable change happen with diverse stakeholders in an operational environment
• As a self-motivated individual, you're not afraid to roll up your sleeves and immerse yourself in our customers' field environments
• you approach every interaction with the strongest customer empathy, respect for a diversity of customers from communities all over the country (and increasingly, the world), and a passion for finding solutions to their pain points
• Your intellectual curiosity and drive to learn new topics enables you to absorb information quickly and turn that into value for the customer, and your ability to build strategic relationships and manage diverse stakeholder interests are second to none
• Your ability to communicate effectively and navigate ambiguity sets you apart
• You thrive in challenging situations, leveraging your real-time problem-solving skills to drive meaningful outcomes
• You can lead our customers on an ambiguous and technically complex journey with active listening and compelling storytelling
• Your leadership skills shine brightest in cross-functional environments
• You thrive on collaboration, bringing together diverse teams to achieve common goals
• You employ high colleague empathy across a globally distributed team to make things happen for your customers
• a post-graduate degree in a business discipline from a Tier I institution