Technical Trainer

Role Summary

The IT Training Specialist develops and delivers training programs that help end users successfully adopt technology and software applications. This role evaluates training needs, creates engaging learning materials, and delivers instructor-led, virtual, and web-based training. The position partners with project teams, vendors, and business leaders to support system implementations, enhancements, and other technology changes.

Responsibilities

• Develop training strategies, implementation plans, and curricula for software applications and technology solutions.
• Conduct training needs assessments, job-task analyses, and application evaluations.
• Create training manuals, job aids, instructor guides, participant materials, and other educational resources.
• Design and deliver instructor-led, classroom, virtual, and remote training.
• Develop web-based training, content outlines, storyboards, and interactive learning materials.
• Use training development tools to create engaging visual and interactive content.
• Record and produce training videos and supporting instructional materials.
• Develop assessments aligned with training and project objectives.
• Review project documentation and participate in project meetings to identify training impacts and recommend updates.
• Support training needs related to system enhancements, process changes, testing, and data migrations.

Qualifications

• 3+ years of experience developing and delivering IT or software application training.
• 3+ years of experience delivering instructor-led training.
• Experience developing training materials, job aids, and manuals using Microsoft Word, Visio, or similar tools.
• Experience delivering virtual training using platforms such as Webex and Microsoft Teams.
• Strong understanding of technology and adult learning or functional training methodologies.
• Experience planning and implementing training curricula and coordinating training sessions.
• Ability to collaborate with project teams and stakeholders to identify training needs.
• Strong written, verbal, interpersonal, analytical, organizational, and time-management skills.
• Ability to manage multiple priorities, work effectively under pressure, and meet deadlines.
• Relevant education, training, certifications, or equivalent practical experience.

Publishing Pay Range: $25.00 - $30.00 USD Hourly

This position is based in office and requires employee to work on-site.