Vice President of Operations

Description

POSITION SUMMARY:

Join a mission-driven YMCA committed to strengthening communities through youth development, healthy living, and social responsibility. The YMCA of Collier County Vice President of Operations provides executive leadership and hands-on oversight of two Collier County branches and associated youth, program, and community outreach operations. Reporting directly to the CEO, this leader is accountable for daily operational performance, financial stewardship, high-quality programs, membership growth, staff and volunteer development, facilities, and community relationships. As a member of the executive leadership team, the VP advances organizational strategy while remaining actively engaged with branch teams, members, and community partners.

Requirements

ESSENTIAL FUNCTIONS:

• Direct and administer daily operations of both branches and assigned program sites, ensuring consistent service, effective staffing, operational procedures, and achievement of performance goals.
• Lead the planning, implementation, evaluation, and continuous improvement of high-quality programs and services that respond to community needs and maximize use of available facilities.
• Recruit, hire, supervise, coach, evaluate, and develop branch and departmental leaders, staff, and volunteers; build accountability, succession readiness, and a positive, inclusive workplace culture.
• Develop, administer, and monitor branch and program operating budgets; manage expenses and revenue, recommend corrective action, and meet or exceed approved financial targets.
• Drive membership acquisition, engagement, retention, and satisfaction; respond to member and participant concerns and support a consistent, welcoming service experience.
• Lead financial development efforts, including annual campaign performance, donor engagement, and collaboration with staff and volunteers to advance philanthropic goals.
• In partnership with branch leadership, develop and engage diverse Branch Community Boards and other volunteers in support of the YMCA mission and strategic priorities.
• Represent and promote the YMCA throughout Collier County; build effective relationships with community organizations, businesses, governmental entities, and other partners.
• Ensure child protection practices, reporting expectations, staff conduct standards, and applicable laws, licensing requirements, and association policies are consistently followed.
• Ensure safe, clean, well-maintained facilities, grounds, and equipment; coordinate preventive maintenance and respond to operational or facility emergencies.
• Implement association strategic priorities and annual operating plans; assess program and branch results and provide timely direction, follow-up, and accountability.
• Partner with marketing and program leadership to communicate the YMCA mission, programs, impact, and community benefit; support effective local outreach.
• Serve on the executive leadership team, lead assigned association-wide initiatives, and collaborate across departments to advance organizational objectives.
• Model YMCA values, ethical conduct, sound judgment, innovation, and respectful relationships in all interactions with staff, volunteers, members, and community stakeholders.
• Perform other duties as assigned.

CHILD PROTECTION EXPECTATIONS: 

• Adhere to policies related to boundaries with the youth we serve. 
• Attend required annual abuse risk management training. 
• Adhere to procedures related to managing high-risk activities and supervising youth. 
• Report suspicious or inappropriate behaviors and policy violations. 
• Follow mandated abuse reporting requirements. 
• Ensure youth are properly checked in and program participants are properly signed in and signed out. 
• Ensure only authorized adults are allowed in the workspace. 

QUALIFICATIONS 

• Bachelor's degree in human services, social services, education, business, or a related field, or equivalent combination of education and experience, preferred.
• Eight or more years of progressively responsible management experience, preferably in a YMCA or other nonprofit or community-serving organization.
• Demonstrated ability to lead hands-on multi-site operations, supervise and develop teams, oversee programs, and manage operating budgets and financial performance.
• Experience recruiting, engaging, and developing volunteers and community leaders, including support of boards or advisory groups.
• Ability to lead annual fundraising campaigns and build productive donor and community partnerships.
• Strong written, verbal, presentation, interpersonal, and problem-solving skills; ability to work effectively with people from diverse backgrounds.
• YMCA Multi-Team Leader or Organizational Leader certification preferred.
• Valid driver’s license, ability to meet YMCA driving criteria, and ability to travel within the service area as needed.
• CPR and First Aid certification may be required based on assignment.
• Employment is contingent upon successful completion of required Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. Information: https://info.flclearinghouse.com

WORK ENVIRONMENT AND EXPECTATIONS:

• Onsite presence at Collier County locations is required, with flexibility to support branch operating hours, community events, and urgent facility or operational needs.
• Ability to manage competing priorities, respond to emergencies, and work in office, program, and facility environments.
• Completion of required YMCA safety, child abuse prevention, bloodborne pathogens, and other assigned training.
• Commitment to accessibility, inclusion, and reasonable accommodations in accordance with applicable law.

This description summarizes the position’s primary responsibilities and is not an exhaustive list. Duties and responsibilities may change based on organizational needs. The YMCA is an equal opportunity employer.

The YMCA of Collier County has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the YMCA reserves the right to change this job description and/or assign tasks for the employee to perform, as the YMCA may deem appropriate.