Role Title: HR Manager / Generalist (Noida)
Reports To: Senior HR Manager, India (Gurugram)
Brand / Function: ICG Medical India, Global HR Team
Location: Noida, Uttar Pradesh (office based, 7.30 PM to 4.30 AM IST)
Role Purpose:
Our Noida office is an offshore centre of excellence of 110+ employees. Its Sales and Shared Services teams work US hours in support of our North American businesses. You will be the only Noida facing HR professional on site, so employees and managers will come to you first, and usually only to you.
You will run day to day HR on your own: answering queries, resolving issues early, keeping records and payroll inputs accurate, and keeping the site compliant. You will be supported by the Senior HR Manager, India, who leads the India HR function from our Gurugram office and sets standards and priorities across India, whilst benefiting from working side by side with a NOAM facing HR Administrator.
You will handle routine matters yourself. Serious disciplinary cases, dismissals, policy changes, and any legal or statutory risk are agreed with the Senior HR Manager before action is taken.
Responsibilities
Indicators of Effective Delivery
1. On Site HR Support
Be the visible, day to day HR contact for the Sales and Shared Services teams, handling employee and manager queries in person and through the HR ticket system.
2. Employee Lifecycle
Run onboarding, induction, confirmation, transfers, promotions, and exits, so every stage is documented and completed on time.
3. Attendance, Leave, and Payroll Inputs
Keep attendance, leave, and employee records accurate, and send monthly payroll inputs to the India payroll process on time.
4. Policy and Statutory Compliance
Apply India HR policies consistently on site. Keep statutory registers, POSH arrangements, and Uttar Pradesh and national labour law obligations up to date, and flag any gap to the Senior HR Manager.
5. Employee Relations
Deal with concerns early and fairly. Run investigations, grievances, and disciplinary steps to fair procedure, agreeing serious cases with the Senior HR Manager first.
6. Performance, Engagement, and Retention
Run the appraisal and confirmation cycle, coach managers through performance conversations, and deliver engagement activity that helps retain good people, particularly in sales teams.
7. Site Reporting and Leadership Partnership
Provide a monthly site HR report covering headcount, attrition, cases, and risks. Partner with Sales and Shared Services leaders on team structure, hiring needs, and growth.
Experience and/or Qualifications
You will be a self sufficient, hands on HR generalist who has run HR for a site on your own:
Solo Site HR Delivery
Offshore, Sales, and Shared Services Environments
Employment Law and Compliance
Employee Relations
HR Operations and Reporting
Qualifications
APPENDIX A | Role Specific Competencies
Levels of Role Maturity:
1. Statutory Compliance and Governance
Description: Rigour in applying Indian labour law and statutory requirements, so the site is always ready for inspection.
Core
Strength
Exceptional
Applies policy and statutory requirements accurately, knowing when to seek advice.
Spots compliance gaps before they become findings.
Trusted as the site authority on employment law and statutory matters.
Keeps registers, records, and filings complete and current.
Simplifies processes so compliance does not depend on memory.
Anticipates regulatory change and raises it with the Senior HR Manager early.
Escalates compliance risks early, with the facts assembled.
Explains the reasoning behind requirements so managers follow them.
Sets a compliance standard other India sites adopt.
2. Employee Relations and Fair Process
Description: Credibility and fairness in handling people issues, following fair procedure under pressure.
Core
Strength
Exceptional
Handles concerns promptly, fairly, and consistently.
Resolves conflict early, before it escalates.
Sets the standard for how ER is done on site and coaches managers to it.
Documents every step so decisions withstand scrutiny.
Runs investigations and hearings with composure and balance.
Challenges managers when a proposed outcome is unfair or unsafe.
Agrees serious cases with the Senior HR Manager before acting.
Builds manager confidence so fewer issues reach HR.
Shifts culture so the same problems stop recurring.
3. Operating Alone on Site
Description: Self sufficiency and judgement as the only HR presence in the Noida office, working night shift hours.
Core
Strength
Exceptional
Organises own workload and priorities without daily direction.
Builds routines and checklists that keep HR running smoothly.
Designs a site HR model that could scale to a team without rework.
Knows what to handle alone and what to escalate.
Keeps the Senior HR Manager informed without being chased.
Trusted by the Senior HR Manager to run the site independently.
Uses the Gurugram team and Group HR for support rather than absorbing everything.
Documents processes so cover can step in during absence.
Strengthens how India HR supports its offshore sites.
4. Performance, Engagement, and Retention
Description: Ability to run a fair performance cycle and build an environment where people perform and stay.
Core
Strength
Exceptional
Runs appraisal and confirmation cycles on schedule.
Coaches managers to hold clear, fair performance conversations.
Shapes a culture of high performance and recognition.
Organises engagement activities that people value.
Links engagement activity to retention data.
Measurably improves retention across the site.
Tracks attrition and reports it accurately.
Identifies flight risks and acts early.
Influences how performance is managed across ICG India.
5. Partnership with Leaders and the India HR Team
Description: Ability to work with Sales and Shared Services leaders, the Gurugram HR team, and Group HR, and turn HR insight into decisions.
Core
Strength
Exceptional
Communicates clearly with managers and employees.
Sought out by site leaders for advice before decisions are made.
Shapes leadership thinking on people matters.
Responds to queries promptly and follows through.
Turns data into a recommendation, not just a report.
Changes decisions with evidence.
Presents HR data accurately and answers the follow up questions.
Works across teams and time zones with ease.
Represents the site credibly at India and Group level.
6. Discretion and Professional Integrity
Description: Judgement and trustworthiness in handling sensitive information and decisions that affect people's employment.
Core
Strength
Exceptional
Shares employee information only with those who need it.
Builds processes that protect confidential data by design.
Trusted by leaders and employees alike with the most sensitive matters.
Checks recipients and attachments before sending anything confidential.
Holds a firm line when asked to bend the rules.
Sets the standard for confidentiality across the site.
Raises concerns about conduct promptly and honestly.
Models professional standards for the office.
Strengthens data protection practice across the India HR function.
