Posting number: 194969
Department: Midlands Technical College
Job classification: Temporary, Temporary Grant, Time Limited,Non-Regulatory
Posting type: Open
Categories: Customer Service
The Information Center Representative serves as a central point of contact for prospective and current students, faculty, staff, and visitors seeking assistance with college-related questions and services. This position is responsible for delivering exceptional customer service through in-person interactions, telephone calls, emails, and live chat. The representative provides accurate, timely, and professional guidance on a variety of topics, including the enrollment process, assessment testing, course requirements, academic advisement, registration, and the College's credit, Corporate, and Continuing Education programs and services.
The ideal candidate will possess excellent written and verbal communication skills, strong computer proficiency, and a genuine commitment to helping others. Responsibilities include navigating the Colleague system to retrieve student account information, accurately entering prospective student data while preventing duplicate records, actively listening to customer needs, and providing appropriate solutions. The individual must maintain welcoming, and empathetic demeanor while exercising sound judgment and ensuring that all information is shared in accordance with College policies, procedures, and the Student Information Center Code of Conduct.
The Information Center Representative is also expected to collaborate effectively with management, faculty, staff, students, and external customers while contributing to continuous improvement efforts. This includes identifying opportunities to enhance processes, improve service delivery, and ensure every individual receives prompt, accurate, and high-quality assistance. As one of the first points of contact for Midlands Technical College, this role is essential in creating a positive experience, connecting individuals with the resources they need, and supporting the overall success of the College and its students.
