Customer Service Agent-Greensboro

The North Carolina Department of Revenue is hiring a Customer Service Agent to guide taxpayers and support compliance with North Carolina Revenue Laws. The role provides accurate assistance by phone on tax accounts, payments, refunds, notices, tax laws, and Department policies.

Responsibilities:

• Professionally manage a high volume of incoming calls through designated phone queues
• Provide clear and accurate guidance to taxpayers and their representatives regarding refunds, payment plans, tax notices, account balances, tax laws, and Department policies
• Complete thorough training program to confidently interpret and explain personal income tax as well as sales and use tax laws
• After successfully completing training, you will possess the knowledge, skills and abilities that support career growth and advancement within the agency and have the option to work remotely

Requirements:

• Strong communicator, both written and verbal, with the ability to express ideas clearly and concisely
• High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience