Customer Service Representative - Oregon Remote

The New York Racing Association is hiring a Customer Service Representative to provide customer service to internal and external callers. The role handles account inquiries, basic troubleshooting, customer discrepancies, and information about events, promotions, and wagering through phone and live chat.

Responsibilities:

• Provide general customer service information. (Hours of operation, directions, etc.)
• Ability to handle heavy call volumes of both inbound and outbound
• Assist NYRA Bets and all other affiliate partners/customers with account inquiries
• Troubleshoot password and basic technical/app inquiries
• Research any misapplied information or customer discrepancies
• Provide special event, promotions and wagering details
• Assist customer via telephone and live chat as needed
• Performs other duties as assigned by supervisors or other senior management

Requirements:

• High School Diploma or Technical Certification
• Minimum three (3) years of experience in a call center or a customer service position with focus on customer, responding to and/or resolving customer inquiries via phone, live chat, and email
• Strong computer skills (Microsoft and basic internet navigation)
• Able to handle high call volumes and excellent phone etiquette
• Strong Organizational skills
• Attention to detail
• Ability to multi-task and data entry
• Strong verbal communication
• Protect organizations values by keeping information confidential
• Ability to adapt quickly to change, learn, and balance the understanding of different products