Supervisor - Ecommerce Product Management & Readiness

Carhartt is hiring a Supervisor, Digital Product Content Operations to lead execution and optimization of digital product content workflows, ensuring product readiness, accuracy, and speed to market. The role combines hands-on content operations with team leadership and cross-functional coordination to scale digital product content capabilities.

Responsibilities:

• Own end-to-end product content readiness across assets, attributes, and product activation
• Lead content intake, prioritization, and readiness timelines aligned to product launches and key business moments
• Ensure accuracy and completeness of product content through QA processes, audits, and validation standards
• Establish and enforce content quality standards across PDPs, imagery, and product data
• Conduct final validation on key launches and high-impact deliverables
• Build and standardize workflows, SOPs, and tools to support scalable content operations
• Lead cross-functional workflows across Product, Creative, Photography, and Site Merchandising to ensure seamless handoffs
• Identify and implement process improvements to increase speed, accuracy, and efficiency of content delivery
• Oversee and prioritize day-to-day execution for Digital Content Coordinators and/or contract resources
• Step in to support execution during high-volume periods and resolve blockers impacting product readiness
• Serve as primary point of contact for content readiness, escalations, and issue resolution across partners
• Act as the operational “friction absorber,” reducing executional burden on Site Merchandising and improving team efficiency

Requirements:

• Bachelor's degree or equivalent years of ecommerce experience
• 7 years of retail experience or industry related experience required
• 2 years of leadership or project management
• 2 or more years of eCommerce experience required
• Strong understanding of product content readiness, PDP requirements, and digital asset workflows
• Experience managing high-volume, detail-oriented operational processes
• Demonstrated ability to build and improve workflows, SOPs, and operational systems
• Strong cross-functional collaboration and communication skills
• Highly organized with strong attention to detail and ability to manage competing priorities