Pre-Sales Solution Consultant (Customer Engagement) – Field Services & Agentic AI | USA - Remote

Neuron7.ai provides AI solutions for complex service environments. The Principal Solution Consultant (Pre-Sales) leads customer discovery, tailored demonstrations, proof-of-concept management, value engineering, and technical validation, while sharing market feedback with the product team.

Responsibilities:

• Discovery & Diagnosis: Lead deep-dive discovery sessions to understand the prospect's current Contact Center and Field Service workflows, data availability, and pain points
• Tailored Demonstrations: Configure and deliver compelling product demonstrations that address specific customer use cases, moving beyond generic product capability reviews to show actual business impact
• Proof of Concept (POC) Management: Define success criteria and manage the scope of Pre-Sales POCs. You will work side-by-side with customer Subject Matter Experts (SMEs) to validate AI predictions and collect iterative feedback, ensuring full alignment on the value delivered prior to the final executive readout
• Value Engineering: Partner with the sales team to build ROI models, helping prospects quantify the value of improving metrics like First Time Fix Rate, Truck Rolls, and Average Handling Time
• Technical Validation: Own the technical win. Lead responses to RFPs, RFIs, and InfoSec questionnaires, ensuring the customer is comfortable with our architecture and security
• Market Feedback: Act as the feedback loop between the market and the Neuron7 Product team, advocating for new product capabilities that will help close future business

Requirements:

• Applicants must be currently authorized to work in the United States on a full-time basis
• 5+ years of experience in Solution Consulting / Sales Engineering for SaaS product companies
• Must have enterprise selling experience and know how to navigate complex, multi-stakeholder sales cycles
• You have deep functional knowledge of Contact Center and Field Service use cases
• You understand the nuances of triage, dispatch, parts management, and the "break-fix" lifecycle
• Functional knowledge of the ServiceNow, Salesforce (Service Cloud/FSM), Microsoft Dynamics, or Oracle CX ecosystems
• You understand how large enterprises manage customer service tickets and field work orders
• Ability to read and understand data structures
• You are comfortable discussing APIs, data ingestion, and cloud security with IT stakeholders
• Exceptional presentation skills. You can command a room of executives just as well as you can whiteboard a workflow with service managers
• Experience working with customers in Manufacturing, Medical Devices, or High Tech (Telco, Media, Technology) is highly preferred