Key Responsibilities
Develop and manage collections strategies across early, mid, and late
delinquency stages for secured and unsecured portfolios.
Analyze portfolio performance, customer behavior, roll rates, cure
rates, recovery trends, and loss metrics to identify opportunities for
improvement.
Design segmentation-based collection treatments using risk
indicators, customer profiles, and repayment behavior.
Monitor and optimize collections performance through data-driven
interventions and champion-challenger strategy testing.
Drive digital and analytics-led collections initiatives including
predictive models, automated campaigns, and customer engagement
strategies.
Collaborate with risk, business, operations, analytics, and technology
teams for strategy implementation and policy enhancements.
Prepare periodic MIS, dashboards, portfolio reviews, and
management presentations highlighting collections performance and
key action items.
Ensure adherence to regulatory guidelines, internal policies, audit
requirements, and fair collection practices.
Evaluate agency and field collections performance and recommend
optimization measures.
Support collections budgeting, forecasting, and target-setting
exercises.
Desired Candidate Profile
Education
Experience
