Bilingual Collections Analyst (Spanish)

Description

The Member Solutions Analyst provides quality service for members to preserve and safeguard the credit union's assets from losses. This position requires the incumbent to demonstrate a commitment to exceptional world-class member service and teamwork. The Member Solutions Analyst is responsible for the following efforts: Initiating collection efforts through legal action, bankruptcies, garnishments, tax levies, injunctions, child support enforcement, and any related function, prepare documentation and procedures following legal requirements. In addition, the position performs various duties requiring knowledge of methods and techniques for receiving and filing court documents and explaining court rules and guidelines to the members.

• Adheres to established department and organizational policies, procedures, objectives, metrics, and quality standards to ensure consistent operations of the Member Solutions Department.
• Adhere to financial laws on the regulation of debt collection.
• Contact and communicate effectively with members by phone to negotiate and implement debt recovery plans.
• Interprets Bankruptcy notifications and coordinates with legal departments to compile all claims, maintain a log of all correspondence with members, and provide all required information on loans and titles.
• Create and analyze plans and strategies for collecting member debts.
• Ability to restructure members' debt payments by offering all alternatives available at the Credit Union.
• Assess, evaluate, and analyze accounts for repossession assignment, charge-off, and repayment plans for overdrawn accounts, extensions, workout loans, and legal proceedings if debt recovery plans fail.
• Interpret Garnishment, IRS Levy, and Child Enforcement language to determine the processes' scope, jurisdiction, applicability, and timeframe.
• Research and investigate suspicious accounts to reduce fraud and mitigate risk.
• Interact daily with various operational, accounting, and management areas to review, research, and correct operational problems with member accounts.
• Accountable for the accurate and timely processing of member transactions, accomplishing individual production goals, and minimizing potential losses.
• Determines proper action in various complex situations and circumstances, including negotiating settlements.
• Initiate repossession and other legal proceedings if debt recovery plans fail.
• Review and explain court-related documents for compliance with application regulations, policies, and procedures, informs attorneys and paralegals relative to the completing, filing, issuing, and serving of documents including but not limited to BBB, Office of Financial Regulations, IRS Levies/Garnishments and Department of Child Enforcement.
• Accountable for ensuring the scope of IRS Levy and Child Enforcement (Support) orders are handled appropriately and accurately to mitigate the potential loss to the Credit Union.

Skills

• Call Center
• Member Services
• Collections
• Payment Plans

Additional Skills & Qualifications

• Excellent interpersonal, verbal, and written communication skills to interact professionally and courteously with co-workers and members.
• Must possess flexibility, initiative, and excellent organizational skills with the ability to handle multiple simultaneous projects, meet demanding deadlines, and adjust to sudden changes in workflow.
• Ability to work in a high-volume, fast-paced work environment.
• Strong Critical Analytical Thinking skills are required.
• Must consistently demonstrate self-motivation and independent problem-solving skills, requiring minimal direct supervision, to maximize individual productivity and efficiency and attain member satisfaction.
• Three or more years of Collection experience in banking or related financial services environment.
• High School diploma or general education (GED) required, two years technical certificate or associate degree required; will consider experience instead of education.
• Practical working knowledge of Florida Consumer Protection Act-number 559.72, Fair Debt Collections Act, Student Loan Program, Chapter 7 and 13 Bankruptcy Code, Federal Wage Garnishment Law, and other codes and laws about debt collections.
• Intermediate abilities in MS Office - Excel, Outlook, Word, Access, and automated collections applications.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Miramar, FL.

Pay and Benefits

The pay range for this position is $24.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Miramar, FL.

Application Deadline

This position is anticipated to close on Nov 23, 2026.

Workplace Type

This is a fully onsite position in Miramar,FL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.