Senior Project Manager, Customer Experience

Ridgeline is hiring a Senior Project Manager to lead end-to-end implementations of its enterprise cloud software for investment management customers. The role works with internal and customer stakeholders to define and deliver project scope, coordinate teams and resources, and ensure successful go-lives.

Responsibilities:

• Project Planning and Design: Define project goals, plan scope, allocate resources, and set timelines
• Team Leadership: Lead and motivate the project team, assign tasks, and ensure collaboration
• Stakeholder Communication: Serve as the primary point of contact for stakeholders, ensuring clear communication and managing expectations
• Budget Management: Oversee the project budget, ensuring cost-effectiveness and financial tracking
• Quality Control: Ensure project deliverables meet quality standards and stakeholder requirements
• Risk Management: Identify potential project risks, devise mitigation strategies, and manage any issues that arise
• Project Evaluation: Assess project outcomes against objectives, analyze performance, and report on results to stakeholders
• Hands-On Task Execution: Directly engage in and complete critical project tasks as necessary to support team efforts and project success

Requirements:

• You must be work authorized in the United States without the need for employer sponsorship
• Bachelor's degree in Finance, Business, Computer Science, Information Technology, or related field of study
• 5+ years of experience leading investment management software implementations in a customer-facing role
• Investment management industry knowledge of front office and back office systems, workflows and processes (ex. portfolio accounting, performance measurement, trading, reconciliation, data, compliance, reporting, etc.)
• Skilled Project Management practitioner with a proven track record; adept at coordinating functional and technical resources
• Ability to work independently, with general direction and guidance; highly organized with excellent time management skills and the ability to manage competing priorities with a hands-on approach
• Innate curiosity and proven ability to learn new software technologies quickly
• Excellent interpersonal skills with an ability to build relationships with internal and external customer stakeholders, including senior leadership
• Understanding of Agile principles and software development lifecycles
• Familiarity with Google Apps and/or the MS Office suite
• Comfortable leveraging tools such as Slack, JIRA/Confluence, and Mavenlink for project management and communication
• Basic understanding of AWS, APIs, and serverless technology
• Project Management certifications such as PMP, CAPM, PRINCE2 a plus