Intel Business Analyst

JCTM is hiring a Senior Intel Business Analyst to support USCIS information systems, including the Centralized Data Repository and OAIS Centralized Reporting System. The role translates operational needs into system enhancements and supports analysis, implementation, testing, maintenance, and reporting improvements.

Responsibilities:

• Analyze operational requirements, system functionality, and business processes supporting the CDR and OCRS applications
• Collaborate with USCIS stakeholders to identify, document, and translate business requirements into actionable technical specifications
• Support the design, implementation, testing, and maintenance of CDR/OCRS functionality and approved system enhancements
• Analyze reporting workflows, data structures, and information requirements to identify opportunities for improved efficiency and reliability
• Evaluate existing business processes and recommend enhancements to reporting, data management, and application functionality
• Coordinate and perform functional testing, user acceptance testing, and validation of system enhancements
• Review system data and reporting outputs for inconsistencies, anomalies, and potential quality issues
• Work with USCIS program personnel, technical teams, and external vendors to support requirements development and issue resolution
• Develop and maintain functional requirements, system documentation, user procedures, and records of approved modifications
• Track requirements, changes, and implementation activities using USCIS-approved systems such as Jira, Confluence, and SharePoint
• Provide ongoing analytical and operational support for the CDR and OCRS environments

Requirements:

• Associate's degree or higher
• Minimum of 5 years of experience in the Information Technology field
• Ability to analyze business processes, system requirements, and information technology workflows
• Ability to support system design, implementation, testing, documentation, and maintenance activities
• Strong analytical, organizational, and problem-solving skills
• Ability to communicate technical and functional information effectively to diverse stakeholders
• Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to applicable government information and systems
• This position requires a satisfactory USCIS Enter-on-Duty (EOD) determination prior to beginning work and the ability to obtain and maintain the required government suitability determination
• Experience as a Business Analyst, Systems Analyst, or Technical Business Analyst supporting enterprise IT systems
• Experience developing business requirements, functional specifications, process documentation, or user stories
• Familiarity with SQL databases, data repositories, and reporting platforms
• Experience with AWS, Amazon Connect, Amazon QuickSight, or similar cloud-based systems
• Experience evaluating operational data and identifying opportunities for workflow automation
• Familiarity with Jira, Confluence, SharePoint, and Agile development methodologies
• Experience supporting user acceptance testing and application enhancement projects
• Previous experience supporting DHS, USCIS, or other federal government organizations