Project Manager

Aspira provides software and services to public agencies that manage natural and cultural resources. The Project Manager – Client Partnerships leads and supports cross-functional client-facing projects, including implementations, operational improvements, and initiatives that enhance client experience and platform readiness.

Responsibilities:

• Coordinate client implementations from contract award or renewal through successful delivery
• Partner with Account Management to gather requirements and define project scope based on client needs and contract terms
• Build and maintain project plans with clear milestones, owners, and timelines
• Act as the central point of coordination between Product, Engineering, and Client stakeholders
• Lead regular check-ins, track open items, and escalate issues or delays as needed
• Ensure alignment of timelines, risks, responsibilities, and communication protocols
• Assist Account Managers in monitoring service performance and maintaining accountability to client expectations
• Track and reconcile development hours used against contracted scopes
• Monitor SLA adherence across teams and flag concerns when thresholds are at risk
• Support reporting or audit documentation related to client performance obligations
• Update and maintain client-facing documentation, including incident reports, contract deliverables, and project-specific summaries to ensure accuracy, consistency, and timely delivery
• Manage or support internal and client-facing projects that don’t have a clear functional owner
• Bring structure and consistency to ad hoc initiatives such as platform transitions, process pilots, or special projects
• Collaborate with stakeholders to define deliverables, identify dependencies, and keep work moving forward
• Maintain clear documentation, status tracking, and visibility for all involved parties
• Translate technical release notes into client-facing summaries that are accurate and understandable
• Draft, format, and coordinate the delivery of release communications and updates
• Ensure communication cadence is aligned with client needs and expectations

Requirements:

• 3-5 years of project coordination or program management experience, ideally in SaaS, GovTech, or client services
• Strong communication skills and experience working with both technical and non-technical teams
• Excellent communicator, fast follow-up style, and naturally organized
• Emotionally intelligent, curious, and able to manage ambiguity
• Bachelor's degree in business, Communications, or related field
• PMP, CAPM, or other formal project management certification
• Experience working with Jira, Confluence, MS365, or similar tooling
• Experience in a remote or distributed team environment
• Familiarity with Agile or Scrum methodologies