IT Infrastructure Project Manager - IT Operations (NOC) / ITIL

IT Infrastructure Project Manager - IT Operations (NOC) / ITIL

Looking for Project Managers with strong IT Operations, ITIL, NOC, Command Center, and Incident Management backgrounds. Traditional Infrastructure Project Managers whose experience is limited to network installations, cloud migrations, or data center builds may not be the strongest fit.

The emphasis is on IT service operations and operational transitions, rather than hands-on infrastructure engineering.

Must-Have Qualifications

• 5-7 years of Technical Project Management experience, preferably within IT Infrastructure, Technology Operations, NOC, Command Center, or Service Desk environments.


• Strong knowledge of ITIL processes, particularly Incident, Problem, and Change Management.


• Proven experience managing IT operations projects, service transitions, and multiple concurrent initiatives.


• Hands-on experience with ServiceNow, Jira, Jira Service Management, or comparable ITSM platforms.


• Experience coordinating major incident response activities, escalations, operational handoffs, and Post-Incident Reviews (PIRs).


• Strong understanding of IT service delivery, operational governance, and service reliability.


• Excellent stakeholder management, executive-level communication, reporting, and presentation skills.


• Experience with Agile and Waterfall project management methodologies.


• Ability to work independently, manage competing priorities, and coordinate cross-functional technical teams and vendors.


• Bachelor's degree or equivalent professional experience.

Key Responsibilities

• Lead IT operations transition initiatives, including project planning, requirements gathering, scope definition, resource coordination, and execution.


• Manage multiple infrastructure and IT operations projects, ensuring timely delivery and alignment with business objectives.


• Oversee ITIL-based initiatives to improve Incident, Problem, and Change Management processes.


• Coordinate with NOC, Service Desk, Incident Management, and infrastructure teams to maintain operational continuity.


• Support major incident management activities, escalation processes, root cause analysis, and Post-Incident Reviews.


• Track project milestones, deliverables, dependencies, risks, and action items.


• Prepare and present executive-level project status reports, operational updates, and risk assessments.


• Identify process inefficiencies, recommend improvements, and coordinate remediation efforts.


• Maintain project documentation and ensure smooth operational handoffs.

Preferred Qualifications

• Experience with international or multi-region IT operations transitions.


• Background in enterprise Technology Operations or Incident Management.


• Experience with Power BI or similar reporting and dashboard tools.


• PMP, ITIL Foundation, or Certified Scrum Master (CSM) certification.

Interested candidates may submit their resumes online or call at for further information regarding the position.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future