Job Title: Healthcare Provider Experience Coordinator
Job Location: Raleigh, NC
Job Type: Contract
Pay Range: $55.00hr - $60.00hr
Job Overview:
The Provider Experience Coordinator (PEC) serves as the healthcare provider experience champion for all initiative activities, especially the Rural Health Innovation Fund and the Rural Digital Health Collaborative. Both activities work in concert to provide rural healthcare providers the resources, technical assistance support, and community/network to implement Information Technology (IT), Artificial Intelligence (AI), and emerging digital technologies. This position serves as the primary team member focused on how providers experience and navigate these resources most efficiently and effectively. The role ensures all program partners are working in concert to deliver a streamlined offering and experience. The PEC continuously works towards clear, defined, sensible, and navigable processes for providers to improve their operations through technology. The position facilitates strong relationships with the rural healthcare provider community and provides an avenue for communicating process challenges. Additionally, the position maps out the various processes and collects active and passive data to gain a holistic understanding of the operation. The PEC is responsible for using the information collected to facilitate overarching program process improvement by working with partners.
Provider Relationship and Navigation (25%):
External Partner Coordination (20%):
Provider Journey Analysis (20%):
Continuous Improvement (15%):
Data, Metrics, and Reporting (15%):
Initiative Support (5%):
Knowledge, Skills, and Abilities:
Minimum Education and Experience:
Expected Skills:
Able to work without assistance; can provide limited leadership to others; able to manage medium-complexity work efforts; may have industry experience.
Description:
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