Fleet Support Engineer

RESPONSIBILITIES:
The Fleet Support Engineer on the BaseOps team will be actively engaged in the operational uptime of our fleet. The ideal candidate will be a technical expert, adept at collaborating with cross-functional teams, documenting troubleshooting processes, and providing real-time support for daily operations.

Responsibilities:
* Serve as the primary point of contact for real-time escalations for fleet issues
* Conduct in-depth root cause analysis through comprehensive log review to identify and resolve fleet issues
* Develop, update, and maintain a comprehensive troubleshooting guide for technicians, incorporating newly diagnosed faults and their resolutions
* Perform hardware bring-up and validation procedures for new vehicle components
* Design and implement diagnostic procedures to streamline future troubleshooting processes
* Historical review of vehicle/fleet data identifying trends and issues
* Collaborate with engineering design teams to enhance tooling and improve issue detection capabilities
* Develop and implement effective countermeasures across the fleet to prevent recurring issues
* Define and capture essential data points to validate issue resolution and measure the effectiveness of implemented solutions
* Engage in cross-functional collaboration to drive continuous improvement in vehicle performance and reliability

REQUIREMENTS:
* Bachelor's degree in Electrical Engineering or Computer Engineering
* Minimum of 2-4 years of relevant experience in transportation, aerospace, or autonomous vehicles
* Experience with low/high voltage circuits, Unified Diagnostic Services (UDS), and how to safely troubleshoot
* Understanding of hardware and software systems architecture, communications to support in an operations setting
* Embraces a holistic problem-solving approach to identifying issues with high-level vehicle functions and drive specific resolution into single components
* Self-starter, ability to build relationships across the company
* Ability to comprehend schematics, electrical diagrams, connector end views/pinout
* Availability for night and weekend shifts as needed, with advanced notice provided
* Willingness to travel occasionally within the U.S. to support various operational locations

Preferred Qualifications:
* Experience with electric vehicle technology
* Experience with remotely supporting vehicle troubleshooting
* Knowledge of vehicle systems and diagnostics tools
* Experience with Linux & Python-based programming systems for fleet-level data processing
* Experience with software that interfaces with hardware
* Familiarity with networking, TCP, and socket programming

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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