About this role

Must Have Skills:

Nice to have skills :

Detailed Job Description:

Manage and triage and resolve incidents utilizing knowledge articles as well as prior knowledge and experience with the systems
Executing changes based on change information or knowledge base instructions
Responding to IT service request according to written instructions but may also rely on their experience to resolve issues.
Monitor and execute production processing per requests or runbooks.
Perform eyes on glass monitoring of systems and applications and proactively look for alerts or potential issues.
Responsible for communicating, coordinating and working with other groups and ensuring the availability of the production environment.
Escalates any issues to the appropropriate group and personnel. Recommend efficiencies, automations and process enhancements for the team.
Help with the implemenation of the approved suggestions
Good communication skills oral and written
Attention to detail
Ability to multitask Knowledge and use of ticketing systems
Knowledge with Unix Linux
Cloud services Amazon
Use of Office products including Excel, Word, Outlook

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:

Production Support Engineer

Key skills