Customer Service Representative

AZUMA Appliance Leasing is hiring a Customer Service Representative to serve as the first point of contact for customers and prospective customers. The role assists with applications, explains product features and lease terms, and resolves customer inquiries and issues.

Responsibilities:

• Listen to customer needs and concerns while demonstrating empathy
• Resolve issues by clarifying problems, researching solutions, and implementing appropriate actions
• Process requests by gathering necessary information and completing transactions
• Identify opportunities to promote service and explain our products
• Maintain accurate records in the call center database
• Collaborate with team members to ensure timely resolution of customer requests
• Stay updated on job knowledge through educational opportunities
• Perform all additional duties as assigned

Requirements:

• Committed to delivering an exceptional customer experience with a professional and friendly demeanor
• Open to feedback and willing to learn
• Capable of meeting goals and deadlines in a fast-paced environment while demonstrating efficiency and flexibility
• High school diploma or equivalent
• Strong organizational, communication, and decision-making skills
• Proficient in computer skills, with familiarity in Microsoft Outlook and Excel
• Demonstrates professional telephone etiquette
• Ability to work effectively in a team-oriented environment
• Strong problem-solving skills and attention to detail
• A commitment to consistent attendance and punctuality is essential for success in this role
• Prior experience in a call center setting is beneficial
• Bilingual in Spanish is preferred but not required