Business Analyst

Blue Stream Fiber is hiring a Business Analyst to support the execution and day-to-day operations of its Internet, Video, Voice, and Value-Added Services product portfolio. The role provides product analysis, reporting, requirements documentation, and cross-functional coordination to support data-driven decisions and timely delivery of product initiatives.

Responsibilities:

• Support Product Managers with ongoing analysis of product performance, customer behavior, and operational metrics
• Pull and validate data from internal systems to support product decisions and day-to-day execution
• Assist in evaluating product changes, pricing updates, and new initiatives through structured analysis and reporting
• Track and monitor key product metrics (e.g., revenue, adoption, churn, usage) and provide regular updates
• Develop, maintain, and distribute recurring reports and dashboards related to product performance and KPIs
• Respond to ad hoc data requests with accurate, timely analysis
• Ensure data consistency and accuracy across reports and systems
• Identify trends, anomalies, and data gaps, and escalate findings as needed
• Gather, document, and maintain business and functional requirements for product initiatives and system enhancements
• Translate business requests into clear, structured requirements for Engineering, IT, and Operations teams
• Create and maintain documentation including process flows, use cases, and business rules
• Ensure requirements are complete, organized, and aligned with business needs before handoff to technical teams
• Support execution of product initiatives across the lifecycle, including launches, updates, and operational changes
• Track deliverables, timelines, and dependencies to ensure projects stay on schedule
• Assist with testing, validation, and rollout activities to ensure accuracy and completeness
• Help monitor post-launch performance and document outcomes
• Work closely with Product Manager and Marketing, Sales, Finance, Operations, and Engineering to support execution of product-related work
• Follow up on open items, track action items, and ensure alignment across teams
• Act as a point of contact for clarifying requirements and resolving day-to-day questions from stakeholders
• Assist with analysis of pricing changes, promotions, and product packaging across all service lines
• Support Finance and Marketing with data gathering and performance tracking for offers and promotions
• Maintain documentation of pricing structures and changes
• Gather competitive pricing and promotions for key competitors and market segments and update regularly

Requirements:

• The ideal candidate is highly detail-oriented, organized, and comfortable working in a fast-paced environment with a high volume of analytical and operational tasks
• Strong Attention to Detail: High level of accuracy in data analysis, reporting, and documentation
• Analytical Mindset: Strong ability to gather, interpret, and analyze data to drive business decisions and product improvements
• Organization & Time Management: Ability to manage multiple requests, prioritize work, meet deadlines, and following through on deliverables
• Requirements & Documentation Skills: Proven ability to translate business needs into clear, structured requirements and documentation
• Collaboration: Works effectively across teams and follows through on cross-functional dependencies
• Communication Skills: Ability to clearly present data, findings, and requirements in a clear and concise manner
• Problem Solving: Identifies issues and supports resolution through data and structured analysis
• Education: Bachelor's degree in Business Administration, Finance, Economics, Information Systems, or a related field
• Experience: 1–3 years of experience in business analysis, reporting, data analysis, or operational support roles
• Technical Proficiency: Experience with data analysis tools (e.g., SQL, Excel, Power BI, or similar) and strong familiarity with Microsoft Office and remote collaboration tools
• Data Handling: Experience working with large datasets, building reports, and ensuring data accuracy
• Industry Knowledge: Experience or familiarity with telecommunications, subscription-based services, or technology products preferred
• Process & Systems Knowledge: Experience working with billing systems, CRM tools, or product-related systems is a plus